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Customer Service

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(M3) PC World Customer services is basically a department in the compnay that's job is to provide information, recommendations and after sales services to the customers of PC World. The customer service also aims to be a extremely well-organized service for PC World's customers, usually consumers to use if they have an issue with something in related to PC World. For example if they have bought something but it isn't working then they can phone, email or fax the customer service department and ask for help. PC World provides several different types of customer service. The customer service gives the business an idea into how satisfied their customers are with the purchases they have made. Knowing about this, the business can improve their products and services. Also the customer service can give the business an idea into what the customers expect. This can then help the business become more completive if it knows customers are expecting this from their service. As part of the customer service also provide the consumers with information on their legal rights. ...read more.


PC World also insured that they must provide advance customer service because if the businesses reputation is good then PC World can gain and retain customers easier. If staff understand what the customers want, and if they are helpful and provide an effective service it benefits the business and the staff. If the business knows what their customers want then this can help PC World compete with other electrical retailers and aim to come up on top. If PC World can become a good retailer and attract many customers then it can gain other customers by word of mouth, a satisfied consumer is likely to come and buy from the store again if the service they encounter was at a high standard. Also this person could then go and tell his or her friends and family about their high standard experience, allowing a good customer service to both gain and retain customers. Also if these customers continue to receive a good high standard service then they will most probably buy from PC World over and over again. ...read more.


The website also has a contact us section. This has many numbers that the customer can phone. Including Sales inquiries, general inquiries, home inquires and electrical help line and a spares and accessories help lines. Good customer service is basically all about bringing PC World's customers back and about sending them away happy and happy as much as necessary to pass positive feedback about PC World and its changes. PC World wants to have good customer service and the company is ensuring that they provide the right customer services to actually manage and cope with the changes. For this reason PC World has ensured following:- * Answer the phones- if a customer calls it is crucial to answer the call because it can be important such as complaints. * PC World doesn't make promises unless it will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception * Listen to customers. * Deal with complaints. * Be helpful - even if there's no immediate profit in it. * PC World also trains their staff to be ALWAYS helpful, courteous, and knowledgeable. * Throw in something extra. ...read more.

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