Electronic-communication Business proposal.

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VICKY LO                      _        E01216244

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ELECTRONIC-COMMUNICATION

BUSINESS PROPOSAL


ELECTRONIC-COMMUNICATION

BUSINESS PROPOSAL

TABLE OF CONTENTS

TABLE OF CONTENTS

        

2. INTRODUCTION

        

3. CARE4HER COMPANY BACKGROUND

        

4: MISSION STATEMENTS        

5. BUSINESS OBJECTIVES        

6. BUSINESS STRATEGIES

        

8. CREATE E-BUSINESS

        

9. MANAGING CRM

        

11. IBM'S ISERIES 400: AS/400'S B2B TRANSFORMATION

        

12. COSTS AND BENEFIT ANALYSIS –REDUCE STOCK HOLDING        

13. IMPLEMENTATION

        

14. CHANGE IN WORK PRACTICES        

15. QUALITY ASSURANCE        

16. CONCLUSION


1. EXECUTIVE SUMMARY 

This report is based on a company called Care4her company which can trade entirely on the internet.  Consider its business model and how expansion into business.  What will need the model to the modified?  Consider competitive treats and opportunities, and which part of the business most benefits from incorporation of eBusiness.  What experience have other businesses in the sector had?  Also consideration of payment and transaction, security system, running costs, maintenance costs, customer satisfaction, and problem management is also important. Finally, most important – future proofing which can extend accommodate new product, new technology.

2. INTRODUCTION

2.1 INTRODUCTION

The report is to highlight and investigate the major concern of Care4her company when implementation web based B2B/ERP facility. Identify system to be implementing within the company and the reason for its implementation. Also, the cost benefits of the company expected and cost associated with the installation of the system. The implications of implementation new system with respect to the staff within the company need to be discussed. Considering the change where implemented with the best practice and to make suitable recommendations for the future implementations of such system.

2.2 TERMS OF REFERENCE

This report is mainly for business use, so business report is being used.  Analysis Care4her company and procedures are followed in order to implement a new system.

2.3 PROCEDURE

This report is based on a company and all the materials are obtained by internet, school library and journals only.

3. CARE4HER COMPANY BACKGROUND

3.1 CARE4HER BACKGROUND

Care4her Company is a company that is allocated in Hong Kong.  There are 9 retail shops in Hong Kong.   Products range are mainly lady’s accessories which including lady bags, watches, scarf, earrings, necklaces and bracelets.  In 1995 Care4her changed to internet present, which launched web-browse catalogue for customer to browse the company’s information and product’s catalogue via internet.  When customer wants to place their order, what he can do is download order form from their web site and sends it to headquarter in Hong Kong, or else he can actually browse the catalogue in the internet and come to the physical retail store (“brick-and-mortar” store).  

As internet become common and many companies started to launce online shopping catalogue, so customer can actually place their product via internet.  Care4her now realise it is time to transform their business and become more competitive advantage and survive in the industry.

4: MISSION STATEMENTS

  • In 5 years time, Care4 her would generate 70% of profit.
  • Care4her become world class lady accessory industry.
  • Care4her plans to transform itself into e-business in order to provide business value to the corporation and its shareholders

5. BUSINESS OBJECTIVES

  • create e-commerce site, e.g. online catalogue
  • choose the right systems and implement to e-commerce site
  • transform to B2B model

6. BUSINESS STRATEGIES

6.1 E-COMMERCE (EC) STRATEGY (B2C)

Build shopping cart into existing web existing store and allows customer not only browse the e-catalogue, but it also can buy their product online.  

6.2 E-BUSINESS STRATEGY (B2B)

E-business is more integrated with back-office systems than typical e-commerce efforts, increasing customer satisfaction with faster service and lower operating costs. In addition, adopting e-business can generate new marketing opportunities, reduce time-to-market, and increase return on investment (ROI).

6.3 IT STRATEGY

IT provides much of the infrastructure for e-commerce.

E-commerce applications must be integrated with IT applications such as ERP, inventory control, and sales management.

EC application may replace or improve existing IT applications.

6.4 B2B STRATEGY

Currently, the most popular way for companies to participate in the B2B market is to conduct commerce with each other over the Internet. They do this in three ways:

  • Buy-side: A business that wants to purchase from other businesses can use an e-procurement application to link up with one or more suppliers electronically. The e-procurement application can be deployed either in-house or rented as a Web-hosted solution.
     
  • Sell-side: A business that wants to sell to other businesses can use an e-commerce application to present its products or services electronically, take orders and receive payment. The e-commerce application can be deployed either in-house or rented as a Web-hosted solution.
     
  • E-marketplace: A business that wants to use a third party to reach new customers or find new suppliers can link up to an e-marketplace. An e-marketplace is a Web site, or Internet-based tool, that brings corporate buyers and sellers together to transact business electronically. E-marketplaces are always delivered as hosted applications.


7. PLANNING FOR QUALITY

7.1 QUALITY ONLINE-SHOPPING IN CARE4HER.COM WEB SITE:

Join now!

8. CREATE E-BUSINESS

In its simplest sense, e-business is the use of Internet technologies to improve and transform key business processes. Most companies understand this and have begun the evolution from traditional business practices to e-business. Many are well on their way. They have begun to Web-enable core processes to strengthen customer service operations, streamline supply chains and reach existing and new customers. The accessibility and broad reach of the Internet have forever changed customers' expectations regarding support and response. They expect accurate, round-the-clock service. Hence the requirement for a massively scalable, reliable and secure electronic foundation ...

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