• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

The Evaluation of the Effectiveness of College Services

Extracts from this document...

Introduction

Report Title The Evaluation of the Effectiveness of College Services Report written by: Li Queena(Finance) Data: November 19, 2009 Contents Page Section No. 1.0 Introduction 2 2.0 Procedures 2 3.0 Body of report 2 .1 Library 2 .1.1 The importance and purpose of university of library 3 .1.2 Introduction of the Library of Ocean University of China 5 .1.3 Evaluation about the library 5 .2 Food services 7 .2.1 Evaluation about food services 8 4.0 Conclusion 10 5.0 Recommendations 11 6.0 Bibliography 11 7.0Appendices 12 .1 Appendix A 12 .2 Appendix B 13 1.0 Introduction This report has been compiled to propose the survey and collection of college services for business use. There are considerable quantities of college services, such as library, IT resources, leisure facilities and food services. The report considers and highlighted the satisfaction of students who studied in college and use these services. In addition, the report also has the purpose to improve the performance of services in the campus. The report introduced two services, library and food services in Ocean University of China. 2.0 Procedures The information shown in this report was gathered from 1. The internet. 2. A survey of students in Ocean University of China. 3. 0Body of report 3.1 Library The library is a significant part of a college, since every university has its own library, it provide study materials to the students. ...read more.

Middle

The other two libraries are following the step of being humanized and automation. In addition, the library improved the readers' capabilities to search literature resources more quickly through opening classes and training seminars about various forms of electronic resources. With the support of gigabit campus network, all three libraries have achieved high-speed internet and megabytes on every computer, to ensure the readers search information safety and quickly. The library based on traditional resource, such as ocean and aquatic science which are highlight by school. Concentrated arrange and active build the ocean marine education, science and technology information database. At present, there are sixty thousand books opened for the readers. Network consulting and services has been opened to all the readers. There are online purchase, online renewal, and virtual reference system providing on the website of the library. Students can ask questions about how to use the library or other information. There are seven departments in the library1: Integrated office, Resource Development Department, Department of Information and Technology, Reference Department, Marine Literature Department, Book Lending, and Periodical sector. All them have clear division of labor and cooperate with each other. For instance, integrated office is responsible for the overall management of library, and the supervision of the work of other departments; Department of Information and Technology have the duty to construct, maintain and administer infrastructure; Reference Department is in charge of carrying out various aspects of reference services and coordinate and manage services. ...read more.

Conclusion

"The library is the heart of a university; no other single non-human factor is as closely related to the quality of graduate education." said by Carter, Robert Allan3. The library is really the "heart" of the college, because it is a symbol and the best designed building of a university. The overall level of new library is pretty good, the environment is pleasure and the services are automation and good. However, other two libraries need to enhance. In terms of canteen, the results suggest that the three most important variables that influence student satisfaction include staff behavior, food quality, and price. Each student has his or her own wants, needs, tastes, appetite and schedule. Offering quality and health food to the students is important; hence students have to study all days. Majority are not satisfied with the services in canteen, all above the tree issues have to be improved. 3:Carter, R., 1999, Public library law in New York State 5. Recommendations To understand consumers' need, there is a required for schools to collect effective information about how to improve their services. This also can lead to good reputation and high admission rates. Ameliorate the environment and the services system of all the services in the college. Send questionnaires about the school's serving and ask suggestions and comments about current situation, what's more learn from other celebrated institutions. 6. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Case Studies and Analysis section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Case Studies and Analysis essays

  1. SWOT and Pestel analysis for Carlton Forum leisure centre

    Best tool to use for this condition is the various driving forces model, which uses the best and worst case scenario of actual things that could happen within the industry. * Complex environment- The best way to understand the environment of the industry if its complex is to divide all

  2. Tescos - types of stores, services offered and the people who worked there.

    These Tesco shares are held in trust for 5 years, and after that they can take them, tax-free, and to reward them for their loyalty, after a year working at Tesco they will be given a Privilege card - the staff loyalty card that gives them 10% discount and Clubcard points on most Tesco products.

  1. NETFLIX CUSTOMERS SATISFACTION

    m?rket exch?nge. Consumers form perceptions of their inputs (se?rch, decision, m?king money, etc.) ?nd outputs into ? p?rticul?r exch?nge. Equity Theory m?int?ins th?t people seek ? b?l?nce between there efforts ?nd rew?rds ?nd the rew?rds th?t others receive for their efforts.

  2. NHS change management

    According to Carnall (1986), coping with the process of change places a demand on the individuals involved. Various issues need to be faced either by the individuals or by managers. Note however that these issues are of concern to all affected by an organizational change, including managers.

  1. How Evans Enterprise party and wedding planners could use IT to help manage their ...

    * Faxing is almost instantaneous from sending to receiving. It allows one person to send a written document to another person simply using the telephone. This method gives the advantages of a letter while being very fast. * E-mailing is a very popular mean of communicating in today's society.

  2. Disneyland and M&S. I am going to investigate customer service in two separate ...

    store except electrical items as these are the only things in which Marks and Spencer do not product their selves. Employees also have the option to nominate one family member to be granted a discount card in which they have the same abilities and benefits as if they worked there.

  1. Using and communicating business information at a Technology College.

    Different languages are taught through multimedia presentations to the students in W.H.T.C. in the morning assemblies presentations are held through multimedia presentations. The teachers have cds which they provide to the students so they can work with them and find relevant information for themselves.

  2. How businesses are organised - Tescos and a Technology College.

    and then to provide the right mix of price, product, promotion and place, the role of sales is to get customers to buy what the business produces. The main responsibility of the sale department is to create orders for goods and services.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work