• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

The Evaluation of the Effectiveness of College Services

Extracts from this document...

Introduction

Report Title The Evaluation of the Effectiveness of College Services Report written by: Li Queena(Finance) Data: November 19, 2009 Contents Page Section No. 1.0 Introduction 2 2.0 Procedures 2 3.0 Body of report 2 .1 Library 2 .1.1 The importance and purpose of university of library 3 .1.2 Introduction of the Library of Ocean University of China 5 .1.3 Evaluation about the library 5 .2 Food services 7 .2.1 Evaluation about food services 8 4.0 Conclusion 10 5.0 Recommendations 11 6.0 Bibliography 11 7.0Appendices 12 .1 Appendix A 12 .2 Appendix B 13 1.0 Introduction This report has been compiled to propose the survey and collection of college services for business use. There are considerable quantities of college services, such as library, IT resources, leisure facilities and food services. The report considers and highlighted the satisfaction of students who studied in college and use these services. In addition, the report also has the purpose to improve the performance of services in the campus. The report introduced two services, library and food services in Ocean University of China. 2.0 Procedures The information shown in this report was gathered from 1. The internet. 2. A survey of students in Ocean University of China. 3. 0Body of report 3.1 Library The library is a significant part of a college, since every university has its own library, it provide study materials to the students. ...read more.

Middle

The other two libraries are following the step of being humanized and automation. In addition, the library improved the readers' capabilities to search literature resources more quickly through opening classes and training seminars about various forms of electronic resources. With the support of gigabit campus network, all three libraries have achieved high-speed internet and megabytes on every computer, to ensure the readers search information safety and quickly. The library based on traditional resource, such as ocean and aquatic science which are highlight by school. Concentrated arrange and active build the ocean marine education, science and technology information database. At present, there are sixty thousand books opened for the readers. Network consulting and services has been opened to all the readers. There are online purchase, online renewal, and virtual reference system providing on the website of the library. Students can ask questions about how to use the library or other information. There are seven departments in the library1: Integrated office, Resource Development Department, Department of Information and Technology, Reference Department, Marine Literature Department, Book Lending, and Periodical sector. All them have clear division of labor and cooperate with each other. For instance, integrated office is responsible for the overall management of library, and the supervision of the work of other departments; Department of Information and Technology have the duty to construct, maintain and administer infrastructure; Reference Department is in charge of carrying out various aspects of reference services and coordinate and manage services. ...read more.

Conclusion

"The library is the heart of a university; no other single non-human factor is as closely related to the quality of graduate education." said by Carter, Robert Allan3. The library is really the "heart" of the college, because it is a symbol and the best designed building of a university. The overall level of new library is pretty good, the environment is pleasure and the services are automation and good. However, other two libraries need to enhance. In terms of canteen, the results suggest that the three most important variables that influence student satisfaction include staff behavior, food quality, and price. Each student has his or her own wants, needs, tastes, appetite and schedule. Offering quality and health food to the students is important; hence students have to study all days. Majority are not satisfied with the services in canteen, all above the tree issues have to be improved. 3:Carter, R., 1999, Public library law in New York State 5. Recommendations To understand consumers' need, there is a required for schools to collect effective information about how to improve their services. This also can lead to good reputation and high admission rates. Ameliorate the environment and the services system of all the services in the college. Send questionnaires about the school's serving and ask suggestions and comments about current situation, what's more learn from other celebrated institutions. 6. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Case Studies and Analysis section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Case Studies and Analysis essays

  1. The Impact of Migration on the Reduction of Poverty

    came out with the results that a higher prevalence of remittances resulted in the lowering the incidence of poverty. The choice of Mexico is further justified by the fact that over the years, rural Mexico has been experiencing a substantial outflow of rural labour to the United States.

  2. NHS change management

    Stage 4: Adaptation "Significant amounts of energy are involved here. Often the process of trial and error, of effort and set-back, and the slow building of performance, can be a source of real frustration. In these circumstances people can evince anger.

  1. PEST is a planning tool which is used by a business to evaluate and ...

    This PEST factor also could be significant to Ginsters as it could directly affect their ability to achieve the aim / objective of meeting stakeholder's needs; this is because Ginsters will need to make sure that they have the money to be able to pay for the increased prices in fuel.

  2. NETFLIX CUSTOMERS SATISFACTION

    It often posits cert?in effects ?nd ev?lu?tes the extent to which the effects hold using ? r?ndom s?mple of customers from ? single comp?ny (Bolton 1998; G?rb?rino & Johnson 1999; H?llowell 1996; Lovem?n 1998; Schlesinger & Zornitsky 1991). Occ?sion?lly, the effect will be ev?lu?ted on ?

  1. Analysing The Aspects Contributed To The Personal Career Plan

    Influencing skills can be very subtle; they may take the form of gaining support from colleagues, persuading other people to become your supporters, and creating relationships with important groups such as colleagues, suppliers and customers. As a marketing manager I would have to have a good relationship with clients and colleagues, by socialising and interacting with them.

  2. SWOT and Pestel analysis for Carlton Forum leisure centre

    recognise the forces that impact the organisation and the industry it operates in. (Cooke, et al. 2004) PESTEL analysis looks at the likely change in political, economic, socio- cultural and technology factors and seeks to predict the extent to which change is likely to occur and its possible consequences for the organisation.(Britton, Worthington.

  1. Unit 32 M1 Explain how health, safety and hygiene legislation has impacted on food ...

    They also have to ensure that raw products that are put in the fridges outside the counters must be sealed tightly in order to avoid any cross contamination taking place as well as any other bacteria or viruses sitting on the food that may cause problems in health if someone consumed the product.

  2. How businesses are organised - Tescos and a Technology College.

    The centre is seen by a manger, and typically call centre employees will work in teams. * Sales: This function is responsible for getting customers to buy what the company produces. It liaises closely with the marketing department. While the role of marketing is to find out what customers want

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work