• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

The Evaluation of the Effectiveness of College Services

Extracts from this document...

Introduction

Report Title The Evaluation of the Effectiveness of College Services Report written by: Li Queena(Finance) Data: November 19, 2009 Contents Page Section No. 1.0 Introduction 2 2.0 Procedures 2 3.0 Body of report 2 .1 Library 2 .1.1 The importance and purpose of university of library 3 .1.2 Introduction of the Library of Ocean University of China 5 .1.3 Evaluation about the library 5 .2 Food services 7 .2.1 Evaluation about food services 8 4.0 Conclusion 10 5.0 Recommendations 11 6.0 Bibliography 11 7.0Appendices 12 .1 Appendix A 12 .2 Appendix B 13 1.0 Introduction This report has been compiled to propose the survey and collection of college services for business use. There are considerable quantities of college services, such as library, IT resources, leisure facilities and food services. The report considers and highlighted the satisfaction of students who studied in college and use these services. In addition, the report also has the purpose to improve the performance of services in the campus. The report introduced two services, library and food services in Ocean University of China. 2.0 Procedures The information shown in this report was gathered from 1. The internet. 2. A survey of students in Ocean University of China. 3. 0Body of report 3.1 Library The library is a significant part of a college, since every university has its own library, it provide study materials to the students. ...read more.

Middle

The other two libraries are following the step of being humanized and automation. In addition, the library improved the readers' capabilities to search literature resources more quickly through opening classes and training seminars about various forms of electronic resources. With the support of gigabit campus network, all three libraries have achieved high-speed internet and megabytes on every computer, to ensure the readers search information safety and quickly. The library based on traditional resource, such as ocean and aquatic science which are highlight by school. Concentrated arrange and active build the ocean marine education, science and technology information database. At present, there are sixty thousand books opened for the readers. Network consulting and services has been opened to all the readers. There are online purchase, online renewal, and virtual reference system providing on the website of the library. Students can ask questions about how to use the library or other information. There are seven departments in the library1: Integrated office, Resource Development Department, Department of Information and Technology, Reference Department, Marine Literature Department, Book Lending, and Periodical sector. All them have clear division of labor and cooperate with each other. For instance, integrated office is responsible for the overall management of library, and the supervision of the work of other departments; Department of Information and Technology have the duty to construct, maintain and administer infrastructure; Reference Department is in charge of carrying out various aspects of reference services and coordinate and manage services. ...read more.

Conclusion

"The library is the heart of a university; no other single non-human factor is as closely related to the quality of graduate education." said by Carter, Robert Allan3. The library is really the "heart" of the college, because it is a symbol and the best designed building of a university. The overall level of new library is pretty good, the environment is pleasure and the services are automation and good. However, other two libraries need to enhance. In terms of canteen, the results suggest that the three most important variables that influence student satisfaction include staff behavior, food quality, and price. Each student has his or her own wants, needs, tastes, appetite and schedule. Offering quality and health food to the students is important; hence students have to study all days. Majority are not satisfied with the services in canteen, all above the tree issues have to be improved. 3:Carter, R., 1999, Public library law in New York State 5. Recommendations To understand consumers' need, there is a required for schools to collect effective information about how to improve their services. This also can lead to good reputation and high admission rates. Ameliorate the environment and the services system of all the services in the college. Send questionnaires about the school's serving and ask suggestions and comments about current situation, what's more learn from other celebrated institutions. 6. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Case Studies and Analysis section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Case Studies and Analysis essays

  1. PEST is a planning tool which is used by a business to evaluate and ...

    All business will be affected in this way. This PEST factor could be significant to Ginsters as it could directly affect their ability to achieve the aim / objective of maximising profit this is because they will have to pay more money for the fuel that they use if there are wars or conflicts in a country associated with fuel extraction or the distribution channels of fuel.

  2. NETFLIX CUSTOMERS SATISFACTION

    F?ilure to t?ke into ?ccount segment- specific v?ri?tion m?y le?d ? firm to focus on the wrong ?spect for ? given set of consumers (?nderson & Mitt?l 2000). Furthermore, consumers with simil?r satisfaction r?tings, yet different ch?r?cteristics, m?y exhibit different levels of repurch?se beh?vior (Mitt?l & K?m?kur?

  1. NHS change management

    time to progress because new systems did not work perfectly in the first round. As a result of this there was a decline in self esteem which led to resistance for change. The following five stages are those that NHS underwent during their course of change.

  2. SWOT and Pestel analysis for Carlton Forum leisure centre

    This involves visiting technique, services and products that are not within the norm and help get a foot in front of competitors and help increase customers. A big question surrounding this is 'what should my company invest in?' to find the question the best route to finding the best solution is produce a PESTEL analysis.

  1. The Impact of Migration on the Reduction of Poverty

    Lack of employment opportunities in the home country coupled with the lure of earning a higher income in the developed countries are the twin factors that prompt migration. This is explained in the statistics of the United Nations Population Fund (2004)

  2. Unit 12 - International Dimensions of Business Task 1

    British Airways are obvious a British based company which has been ever expanding and growing since it's introduction 34 years ago (1974). British Airways is the largest and most successful airline in the UK and is one of the largest in the world.

  1. Disneyland and M&S. I am going to investigate customer service in two separate ...

    A final expectation for the internal customers of Marks and Spencer would be training. This would be vital and employees would insist on training in order to complete their jobs and to complete them to a high standard and efficiency.

  2. Unit 32 M1 Explain how health, safety and hygiene legislation has impacted on food ...

    This means that Tesco are impacted as they are to follow the rules and regulations of the Health and Safety Executive because these regulations are what ensure that there is safety in the workplace and that risks are minimised and there is protection for employees and members of the public in terms of health.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work