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There are three factors that affect international support roles; these include, diversity, cultural differences and times zones.

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Introduction

Transfer-Encoding: chunked There are three factors that affect international support roles; these include, diversity, cultural differences and times zones. Diversity is the quality or state of having different forms. For instance, different races, cultures, ages and gender. Cultural differences refers to differences among people because of their racial or ethnic backgrounds, language, dress and traditions. And lastly, time zones is the geometrical division of time across the world in 24 longitudinal divisions. Firstly, language barriers will impact a business. Customer services will need to contact customers around the world and they may speak a different language; therefore it?s important for a business to understand these cultural differences and have solutions. ...read more.

Middle

Whereas in countries like Japan, people typically speak softly and are more passive about sharing ideas or making suggestions. This may become an issue as some people may be offended by assertive people if that is not what they are used to in their culture and they may not want to work with the business again. Moreover, different body language is different within cultures. The main gesture used in business is a handshake. However, in some cultures people do not like to touch and in some cultures females cannot be seen with males therefore this may been seen as disrespectful if cultural expectation are broken. ...read more.

Conclusion

If a department such as sales is making an international phone or video conferencing call to sales in another country, they must be conscious of the time zone differences and make sure to set a reasonable time for all involved people. Also cultural differences can also affect availability. For example, just because you schedule a meeting for the middle of the day doesn?t mean that time will be good for everyone else. Specific cultures have different ways of doing things such as Spanish people having a siesta. Overall, different roles are affected by a range of factors, such as cultural differences and time zones so it?s important that a business has knowledge of them in order to run successfully. ...read more.

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