In terms of context text A takes place at the chemist where the customer if given medical advice from the pharmacist. Text A which is spontaneous talk shows the phatic exchange between the speakers.

Alternatively Text B is a crafted extract which holds the purpose of entertaining and amusing its audience. It is a parody of text A to an extent as it doesn’t show the normal interaction of service encounters. The product which has been purchased in Text B itself is quite exotic which leads to a bizarre conversation about the purchase. Text B uses adjacency pairs for example;

‘Shopkeeper: …What’s wrong with it?

Praline: I’ll tell you what’s wrong with it. It’s dead, that’s what’s wrong with it.’

This adds to the comedy of the play. In this text there is comedy in the language as well as in the way it is acted out. For example there are instructions which tell the actors what to do ‘(jogging cage)’ . as the customer, Praline gets frustrated and angry with the shopkeeper the shopkeeper is adamant in trying to sort the matter by trying to convince the customer the parrot is not dead. This adds to the humour of the play. The joke about the shopkeepers gender at the very start of the extract opens up the extract with humour for the audience.

The attitudes and values conveyed in Text A are those of the chemist professionals. The pharmacist shows his values as supportive for example he starts off the conversation with ‘can I help you.’ The pharmacist asks particular questions in order to help the customer effectively which show his professional attitudes. The pharmacist uses declarative sentences to advise the customer. He also provides detailed information to the customer of what exactly the recommended medicine will do for her. For example he says ’…will liquefy any mucus…’ this gives the customer direct and specific information about the medicine. The pharmacist takes on a positive tone to talk to the customer. He gives the customer choice yet is clear on his advice. The pharmacist ends the text with ’sounded the right thing for you’ this lives the customer with options which provides an easiness for the customer in comparison to the pharmacist saying ’this is the right thing for you’ .

On the other hand text B is a comical contrast. This puts the audience between the shopkeeper adamantly repeating how the parrot is in good condition and the customer who takes on a negative approach of the parrot/product. The shopkeepers positive perceptions and attitudes towards the parrot is shown in the language used. For example ‘beautiful bird, lovely plumage.’ The shopkeeper uses this perception to overlook the customer’s complaint and continues to compliment the beauty of the parrot. This contradicts  the customer’s comments about the parrot which consist of terms such as ‘That parrot is definitely deceased.’ the skilful use of repetition emphasized on the humour and comedy of the extract.

There is a clear comparison between spontaneous talk and crafted speech. The most simple difference is that the talk in literature is crafted to fit its purpose in its original text. Also the real life speech will be less fluent than the crafted literature text. The frequent hesitation and fillers used by the customer in text A show the naturalistic tone of the conversation. In text A clearly the pharmacist dominates the conversation as he is giving the advice and information to the customer which shows a status difference between the speakers.