• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Qantas Employment Relations dispute 2008

Extracts from this document...


QANTAS EMPLOYMENT RELATIONS CASE STUDY Executive Summary Qantas is one of Australia's largest employers, employing around 37,000 people, 90% of which are based in Australia. Employment relations are concerned with how employers and employees interact in the workplace and the way in which this relationship can be effectively managed. Firms like Qantas, with effective employment relations practices manage change more effectively enhancing their ability to gain a sustainable competitive advantage. Qantas has employed a number of strategies to minimise the likelihood of industrial conflict and improve the effectiveness of its employment relations. This process however was not successful, resulting in industrial action by the engineer workers in 2008. SWOT Analysis Strengths Globally recognised brand name and logo. Excellent reputation. Trusted aircraft carrier with excellent safety records/security. Weaknesses Higher labour and operating costs. Ongoing industrial disputes between Qantas management, employees and unions. Opportunities Continually evolving aircraft technology. ...read more.


As they refused to work, hundreds of flights were affected, delaying passengers all around the world. This not only affected the passengers but also Qantas as it was left short staffed unable to fulfil its services. Impact on Stakeholders In this case, all stakeholders had a vested interest in resolving the industrial conflict as quickly as possible as it is an extremely expensive exercise for all parties involved. Employees lost wages while employers lost profits and potential customers. Suppliers lost revenue as they sold less to Qantas. And finally customers were left flightless and angered as they were left stranded due to the grounding both international and domestic flights. Overall, this is a continuous cycle with Qantas ultimately losing profits. Outline specific procedures or instruments used to resolve/attempt to resolve dispute/conflict Qantas started using managers, all of whom it has said are qualified aircraft engineers, to plug the gaps when engineer workers walk off the job, however the union was concerned at the safety compliance of those managers and it led to a shift in perception that Qantas had reduced its commitment to safety. ...read more.


The new EBA delivered improved efficiency for Qantas and a 4.6% annual wage increase and improvements to superannuation. The agreement also secured all previous worker entitlements including sick leave and redundancy provisions and did not contain any mandatory overtime banks. This will bring in significant improvements to the way safety is managed within the airline by addressing those issues critical to its maintenance. As a result, employees were able to increase their pay and working conditions, with minimal job losses as well as, retaining engineer positions from being outsourced. It ensured that engineers can take rest periods after working overnight, as well as professional development programs to ensure engineers remain at "the cutting edge of aviation technology". It is clear that flexibility is the key to Qantas's employment relations and overall success. By responding quickly to changing influences on employment relations, Qantas has managed to further its organisational goals while maintaining an effective relationship with its employees. Qantas must continue to respond to the changing business environment if the company is to maintain its employment relations success in the future. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level General Studies section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level General Studies essays

  1. Assess The Relationship Between Crime, Poverty And Social Protest In The Eighteenth And Early ...

    Despite the rise in capital offences in law, the actual number of hangings declined throughout the eighteenth and nineteenth centuries (Hughes 1988, 35). There are various reasons for this, such as squeamishness on the part of the judges and the exercise of mercy, especially the Royal Prerogative, although most appeals seem to have been rejected (Gatrell 1994, 200-208).

  2. health and safety

    It is the responsibility of the designer who has the initial contact with the client. Early appointment of the CDM Co-ordinator is crucial for effective planning and establishing management arrangements from the start. The regulations require the appointment to take place as soon as is practical after initial design work or other preparation for construction work has begun.

  1. Impact of music has on study for an adult leaner Report

    15 participants agreed with some giving detailed answers for this question. 3 participants said that music benefits them because it relaxes them and frees up their thinking process and makes it easier to study. 2 other participants said that music helps them concentrate and become more productive.

  2. How far does non-verbal communication (NVC) regulate conversation?

    According to A. Barbour (cited in Louder than Words) the total impact of a message breaks down like this: Seven percent verbal (words) Thirty-eight percent vocal (volume, pitch, rhythm, etc) Fifty-five percent body movements (mostly facial expressions) Therefore Non-verbal communication accounts for approximately ninety three percent of communication. Appearance is another major factor when considering non-verbal communication, to the

  1. CG and its links with culture and institutions - Italian company analysed

    The strong disparity between the North and the South of Italy is a main issue in Italian economy and the main responsible for the high unemployment rate, partly also due to the wide presence of the hidden market in the South.

  2. a study of the range and scale of the industry which illustarates its current ...

    In general, over the next few years, technologically driven innovation is likely to continue to have an impact on the leisure activities market. The business environment is also expected to remain favourable to the continued growth of the UK leisure activities market, whatever the political persuasion of the government, and

  1. Different Wars, Similar Outcome

    Fire implies deep suffering and overall destruction in the battlefield, and as The Wars narrates, fire can become a damaging weapon. "The nights lit up with flames of a terrible new weapon...it was something called a flame thrower...fire storms raged along the front.

  2. Legalized gambling brings big revenue for the cities.

    If someone wanted to gamble they had to travel to Nevada. At that time Americans wagered about $17 billion. Nowadays, there are only six states in which no form of legalized gambling exists. Casino gambling is legal in 27 states nowadays."

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work