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Developing Effective Communication in Health & Social Care - how I develop and use my communication skills in one to one and group interaction task with service users in Health and Social setting.

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Introduction

In this final assignment I will talk about how I develop and use my communication skills in one to one and group interaction task with service users in Health and Social setting. My first placement was in Royal School for Deaf Children where I was working with adolescence young people. Most of them live in residential flats under support workers supervision and have hearing and learning difficulties. To overcome a barrier to communicate they are using Sign language, Hearing Aids and some of them using lip reading. On beginning of my place work I was explained that in this setting using right body language is very important to gain positive outcomes in certain situations. My one to one interaction was during my second time in the residential flat, where live two girls age 15 and 16. One to one dialog was taken place after when girl X saw my identification badge which saying that I am student in the Thanet College. She was very interesting about me and what I do in the college. We was sitting by the dinning table in front each others and she was signing to me very quickly. One of the main barrier to communicate to each others was that I am not able to understand her because my limited knowledge of sign language and also because she was sign too quick. ...read more.

Middle

I shoved them other yoghurts in the big multipack which are having different flavours and it was deal buy one get one free. I pointed on the label and by using positive smiling face with thumbs up let them know that this is better choice, they looked on each others and checked flavour in the pack and their body language showed to me that they are agree with me. By doing reflection on my two tasks I am able to say that in Care settings where are exist barriers to communication is very important identify preferred language. In my placement preferred language is using sign language which means that all staff who works there has to have knowledge to sign. To develop good communication skills staff have to complete "British Sign Language" course. From my practical experience I able reflect on my own knowledge of sign language as very limited. I can say that it is very hard to talk with someone who has hearing impairment in dark environment because we not will be able to see their facial expression and body language. For people who use lip reading also need light to read words which been said to them and it very hard when room too bright or to dark. In my one to one interaction when I talked to girl X I believe that there were many positive aspects to communicate with her and also negative. ...read more.

Conclusion

http://www.businessballs.com/eq.htm In my case knowledge of EQ means, that I know how to control my emotions which is important in process of interaction between me and service users. From Goleman's Study, I have learned and used in the interaction between me and girls Empathy and Trust because this is main platform for effective understanding, communication and relationships. From beginning Empathy help me reach that point in the dialog when both girls was willing to talk to me and be open in their feelings. In the case of difficult situation (such as arguing between two of service-users in the Asda) I have used my body language to send my nonverbal message to service user, as explain Mehrabians formula that 55% of message pertaining to feelings and attitudes is in facial expression. http://www.businessballs.com/mehrabiancommunications.htm To conclude my assignment I believe that communication in Health and social setting vital important. Most of them are on knowing and using preferred language to provide good interaction which link to good relationship between worker and service user, and also link to service user self esteem. Training and knowledge about Assertion and Emotional Intelligence is one of the main factors to overcome communication barrier. Being able deal with aggression, which link to Golemans study about Amygdala is another point in providing effective communication. We have to be able control emotions, such as anger or tearfulness and be calm and authoritative in interactions with others. Good communication skills always helping in providing safe care environment without feeling discriminated against. ...read more.

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