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Promoting The Rights And Responsibilities Of Service Users In Care Settings. Explain 3 rights of service users in Queensland.

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AO1: Promoting The Rights And Responsibilities Of Service Users In Care Settings Task 1: Explain 3 rights of service users in Queensland. Choose 3 from: * To make decisions that affect their lives/ to consult with people on decisions that will affect them * To express preferences * To make choices * To develop their full potential * To confidentiality Quality practice has benefits for all members of the practice team who participate in the process. As a result of going through the process as a team, staff often report: * Better team working * improved communication * reduced duplication of effort * Increased understanding of each other's' roles. Quality practice Quality practice' is quality of care in Homes that provided residents with a good quality of life or the quality of their lives in general rather than about care only. Care settings try to ensure that the standard of work is upheld successfully to quality practice Care user's right of quality of care workers are the following: * Data gathered must be protected and should not be lying around. Collect precise data. There should be a diverse range of information which should include fact and opinion. * Care workers must value and respect the choices, ideas, opinions, beliefs and identity * Care workers must show respect to service users and present this in their way of communication. This includes body language. * Help service users with their needs.


Decisions for the service user. Everything is necessary must be done to ensure that the service user has their right to choose and to be consulted about the decisions that will affect them. Service users may wish to make decisions. For example * The treatment they are hoping to have * The activities they may wish to join * The food they wish to eat * The clothes they wish to wear Making choices for service user in Queensland have the same right as any other normal person. In Queensland service users have right to make their own choices. Care worker should make sure that they give the right amount of options. For example In Queensland there is a smoking and non-smoking room sitting rooms; this is really good because the service user is having a choice to smoke, but at the same time care workers help the care user to try to stop smoking as it very unhealthy for them. A separate room for smokers is a good idea because in this case the smoking service users are not affecting the non smoking service users. Some services users may be restricted or limited in some way about the type have lifestyle they are able to have. This could be become they have chosen to live in residential care or became they have limited mobility or because hey have a disability. Others may need the help of an advocate to help explain to them options that are available, particularly if they have mental disability or if they have learning disability.


In Queensland, care workers should make sure the service users are protected from any type of danger, such as racial abuse, verbal harassment, physical harassment or any type of thing they need protection from. The eight principal of data protection are: * Personal data shall be processed fairly and lawfully and, in particular: * Personal data shall be enough, relevant and not excessive in relation to the purpose or purposes for which they are processed. * Personal data shall be accurate and, where necessary, kept up to date. * Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. * Personal data shall be processed in accordance with the rights of data subjects under this Act. * Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data. * Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or area ensures an enough level of protection for the rights and freedoms of data subjects in relation to the processing of personal data. John lives in Queensland; he is very old and weak. When he tries to hold a thing, it jus falls out of his hand, which makes it very dangerous for him as he can hurt himself very badly, so in this case john has a right of protection from his care workers, and it is the care workers responsibility to ensure that he doesn't hurt himself.

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