Give practical examples of how Queensland could balance the rights and responsibilities of its service users to provide quality care.

The service users are normally taught about “rights” early on as well.  Rights are what service users are or “should” be entitled like confidentiality is their right.

Service users are entitled to make everyday choices, such as what food they wish to eat, what time they go to bed and get up, and what activities they wish to join. Encouraging service users to make choices is all about promoting independence, which at times may involve some level of risk (such as if service users want to go out shopping etc). It would be the care workers’ responsibility to assess (in collaboration with the service user) whether the amount of risk attached to certain activities is acceptable or not. Service users have the right to take risks, but the carers involved have a responsibility to ensure the safety of the service user.

This is how in situations rights and responsibilities in Queensland are balanced:

• If there are seven disable service users, and they all need a wheelchair for going out, and sometimes Queensland have a day out, now there is tension arisen here as not all of the disable service users would be allowed to go spend their day out, the solution for this problem would be that some of he disable service users have to stay behind and go the next day , and it would be care workers responsibility to take the rest of the disable service users out the next day and treat them how the other disable service user were treated.
• If there are smokers in Queensland it is care worker responsibility to make a spare room for just the smokers, so that other service users are not getting affected by the smoke, and it would the care workers responsibility to quietly and gently talk to the smoker and explain to them that it is harmful to their body, and will affect other peoples body too.
• Balancing service user’s rights and responsibilities provides quality care for all. It allows service users to make decisions and have their rights obtained. This helps quality practice because it gives them a right to choice and also gives them the right care they need.
• Care workers must show respect to service users and present this in their way of communication. This includes body language. They have a right to be treated with respect and doing this is quality care because it shows service users that you are valuing them. E.g. care workers should talk to the service users with respect. Ella is eating whilst she is talking to one of the service users. This is not showing respect and effective communication because she is not paying full concentration on the service user.

Queensland residential home provide quality care and they make sure service users rights and responsibilities are balanced.