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Task 2 group communication theories and an example from my experience.

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´╗┐Task 2 Scenario: I am a carer in a children?s home for children with learning disabilities, talking to a 14 year old child who has been living there for 2 months now about how they are finding it. The child I am speaking to has a minor speech disorder, and has low self-esteem when talking to people because of this. She is fairly submissive because I am an authority figure in the children?s home, therefore she may be apprehensive to tell me how she really feels. She is also a Muslim. The conversation will take place in the activities room while the other children are getting ready for their evening activities upstairs in their bedrooms. Gerald Egan?s SOLER theory Gerald Egan defines his SOLER theory as a part of his ?skilled helper? approach to counselling. It is a non-verbal listening process used in communication, and a key skill taught to counsellors as part of their training. S: Sitting squarely to the person, preferably at a 5 O?clock position to avoid the possibility of staring. Sitting squarely to someone makes them feel like you are there with them and available to them. This is important as turning your body away from the person may lessen your degree of contact; however, it may be helpful to sit at a more angled position if sitting squarely to the person makes them feel threatened for any reason. O: Maintain an open position at all times. Crossing your arms or legs may appear as if you are being defensive to the other person, and is a sign of lessened involvement with the other person, whereas an open posture says that you are open and available to the other person and what they have to say. L: Leaning in towards the client every now and again tells them you are interested in what they have to say, leaning back can mean the opposite. ...read more.


I will ensure I talk to the child clearly and use the types of language that I planned to in step two. I will make sure that I am always sitting in a relaxed manner and have an open posture at all times, so that I am always coming across as approachable and as if I genuinely want to listen to the child. This should make the child also feel relaxed and she will answer my questions openly. Once I have asked the questions I will give the child time to think about what she wants to say before she answers, and whilst waiting I will avoid making direct eye contact as this could make her feel pressured into answering me straight away and then not saying what she truly feels. I will be prepared throughout the conversation to comfort the child if she gets upset over anything that she is talking to me about, such as something during the time she has been living in the care home that has upset her. After the main part of the conversation has ended I will ensure that the child has told me everything she wants to and reassure her one more time that she is able to tell me anything without getting herself in trouble or making me angry by telling her in a friendly way ? (name) is there anything else you would like to tell me today before you go back and join in with the other?s and their evening activities??. I will ask this with a smile and friendly body language, and I will leave a slightly longer silence after asking, to let the child have her final thoughts about what she wants to tell me, if anything. When having my conversation, I may encounter some communication barriers. These are factors which may affect an individual?s ability to communicate effectively by preventing or interfering with the person's ability to send, receive, and/or understand a message. ...read more.


them answered I will take notes on what she says so that I can make any changes that need to be made, or talk to any other children about anything she has told me, for example if she says that a certain child has been picking on her for her speech disorder, I will have a word with that child and find out if they have been picking on her and if so, why have they. This section should take around 5 minutes. (Middle to end part of the conversation. Starting to wrap it up.) After she has told me about how she feels she is doing in the children?s home, I will begin to end the conversation by asking them some final questions and explaining how I will try to help her if she has told me about any problems, and make sure that she is happy with how I will do this. I will also ask her a final question to give her a last chance to tell me anything she may have been holding in, and then tell her it?s been nice to speak to her and that she can return to her friends, so that she knows again she is not in trouble and I just wanted to help her. ?Is there any last things that you would like to tell me that I might be able to help you with?? ?Okay, so the way I will try and help you out is I will speak to *name* and ask him why he hasn?t been very nice to you about your speaking, because that?s not very nice of him and he might want to apologise to you so you can be friends again. Is that okay with you for me to speak to him?? ?Okay I?ll see you later, Thankyou for talking to me this afternoon it?s been very helpful, you can go back to the others now if you like.? This section should only take a couple of minutes. ...read more.

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