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Employee attributes and their value

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Assignment 2: Employee attributes and their value Task: Create a table showing the job related, universal and personal attributes that an employer like IT Services.Com may look for in order to be a successful company. Explain why IT Services.Com may value these particular attributes. Using at least two examples; explain why the personal attributes needed by a Sales Person would be different to the IT Technician. (Pass Criteria) Job Related, Universal related, Personal Related Attribute Why the attribute is valued? Universal Planning and organising This attribute is important because it allows the employee to get the job done effectively and in the quickest time possible. Also, things are likely to be stored very safely and they will not be lost. IT technicians have to maintain hardware and repair equipment. They keep a log about all the faults in any computers in the work place. This planning skill allows them to not miss any maintenance work. Universal Team working Most jobs require working in teams and as far as employers are concerned they want the job done as quick and effective as possible. This means employees have to get along with each other barring arguments and have to come to a mutual compromise if there is an issue. ...read more.


Employees will not be satisfied and it will result in poor work morale or worse, resignations. Personal Leadership Every workplace needs a leader to take charge and guide other employees. A person with leadership qualities is a good man manager and a good motivator. It will generate a better work rate at work ultimately resulting in more money. Leaders are very Job related Problem solving If employees can find solutions it will save the company time and prevent any delays in relation to customers. Many jobs especially technical jobs have problem solving attributes because companies need efficient answers to problems quickly. Universal Confidence Confidence is an important attribute when employees are dealing with customers. If they don't come across as confident, customers will not think that the product the employee is selling is good enough. They can also deal with customers better. Job related Technical knowledge Certain jobs require a very thorough understanding of that field. For example, a lab technician will need a very good knowledge in science. An IT technician should be very able in computing and dealing with it's problems. Personal Dependable This attribute separates an employee because employers want people to contribute to the company's growth and longevity. ...read more.


IT Technician Job Personal Job related IT Technician Reliability, creativity, Planning and organising, Verbal and communication skills Technical knowledge, problem solving, Team working, HR Manager Verbal and communication skills, Leadership Numeric Skills, Planning and organising, Marketing Manager Self motivated, Planning and organising Creativity, analytical skills Financial Manager Integrity, Dependability Independence, Numeric skills Delivery Person Verbal and communication skills, dependability Reliable, excellent driving skills, punctuality(timekeeping) Sales Manager Self motivated, Verbal and communication skills Leadership, Man manager, tolerant Sales people Confidence, Determination, Verbal and communication skills Team working, improvisational skills The personal attributes required by a sales person would be characteristics like confidence, integrity, determination, dependability and improvisational skills. A sales person would need confidence because they'd be in direct contact with people. They need determination to make a sale if a client is being reluctant. In addition to this, they need to be dependable as they are relied upon to make a sale. Also, improvisational skills might come in handy if anything goes wrong with a client. A sales person needs to have integrity as well because lying will not On the hand the attributes required by an IT technician might be slightly different. They would have personal traits like reliability, creativity, problem solving, planning and organising, verbal and communication skills, technical knowledge, and working as a team. ?? ?? ?? ?? BTEC Unit: Business and employment skills in IT Aman Harees 12A ...read more.

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