Data
For Salchester Arms Hotel employee’s data is needed by the human resources department for contractual agreements, while the receptionist needs room availability data, for them to be able to make bookings. Publicity needs room to revenue rates data to be able to attract customers by showing the hotels rates and revenue data. Accounts and auditing departments also need data such as personal records to keep track of the revenue the hotel receives and payments they make. Personal records data is used by the hotel to schedule staff and calculate their wages.
Software
Accounts and auditing department needs software that can create spreadsheets to calculate and arrange payments for their staff wages. Publicity department need software to create a data base to analyse the data for promotional purposes. The personal records that keep details of all staff data, the hotel may use spreadsheet software to keep, store their data and to arrange and calculate the wages owed and also publishing package to produce posters to be displayed for promotional purposes.
The recommended software is the most complete Hotel & Property Management, Restaurant & Business Software suite available. It is incredibly easy to learn and packed full of business, Hotel & restaurant management features.
The software supports Charge credit card processing software. Charge comes free with the software product. ASSD system software requires a £35 per month support, licensing and upgrade fee which entitles the Salchester Arms Hotel free software updates and free unlimited software phone support during regular business hours. This System can be purchased as a single station or as a multiple station configuration with no additional software per client charge.
Features of Salchester arms hotel CRM:
- Mailing the hotel easy to handle
- Adequate archiving and perfect support in marketing hotel
- Easy management of potential customers
- Convenient allocation of enquiries to different sales staff
- Central customer base comprising either one or more hostels
- Administrative options allow simple handling of various contact persons
- Export of address data with varying attributes easily to choose
- Wide range of statistical data per guest available
- Perfect archiving of all customer communication
- Definition and choice of individual features possible
- Reservation history of the hotels
Hardware
The registration department needs hardware to print out room cards for their customers. The billing department needs hardware devices to print out receipts when customer purchases a meal or drink. Salchester arms hotel needed Dell Optiplex Computers. These quality Dell computers come with a three year Gold on site Dell warranty. We will also include fully functional Hotel and Property Management Software with the hotel hardware purchase.
A single System comes with the following;
-
1 - New Dell Optiplex Front Desk Computer:
- 2.2GHz 64bit CPU, 250G SATA HD, 1GB DDR2 RAM, CD/DVD-ROM, Windows XP professional
- 1 - New 15" Touch Screen Flat Panel LCD Monitor for POS Workstation
- 1 - New Auto Open Cash Drawer
- 1 - New Auto Cut Thermal Receipt Printer
- 1 - New Magtek Credit/Employee Card Swipe
- 1 - BPA Hotel & Property Management Software
The hotel and public needs telecommunications. To be able to market and successfully run the hotel and attract new customers good telecommunications are essential. Reservation departments need telecommunication for guests to book with the hotel directly by using telephones from anywhere. Internal and external efficient telecommunications assist the successful running of the hotel.
- Telephone
- E-mail
- Fax
- Mobile
- Wireless radio
Data mining and predictive modelling
The Salchester Arms Hotel would benefit from data mining which can be used to find hidden patterns within the hotel system data to improve decision making. Predictive modelling allows the organisation to predict the needs of the hotel, short or longer term, regarding marketing and expenditures to optimise the targeting the customers to increase profitability.
