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Information Systems

Extracts from this document...

Introduction

UNIT 1 - INFORMATION SYSTEMS Assignment 1 Table of Contents Task 1 2 Characteristics of Business Information Relevant to Amazon 2 Task 2 3 Sources of Information needed by Amazon 3 Task 3 4 Business Information used by Amazon 4 Task 4 5 Task 5 6 Task 6 7 Bibliography 9 TASK 1 Characteristics of Business Information Relevant to Amazon CHARACTERISTIC EXPLANATION RELEVANCE TO AMAZON Valid Information that is unbiased, representative and verifiable Any information that Amazon collects needs to be valid otherwise the customers will receive inaccurate information and this is unacceptable. Reliable Information that is trusted, true and dependable. If the information is not reliable then Amazons customers will not be able to depend on it. Timely Information should be available when it is needed for decision making, appropriately (well) timed. Any information needed for projects or customers needs to be recovered as soon as possible or for a deadline otherwise it is useless. Fit for Purpose Information provided for the purpose it is now being used for; the effectiveness of the information. All information the Amazon collects must be fit for purpose otherwise it is unusable. Accessible Information that is easy to get hold of, and if necessary must be able to do calculations with the data. Any information that Amazon uses must be easily accessible otherwise they will spend too much time and money and it will not be worth the outcome. ...read more.

Middle

This means that the information must be ready to be used when required, and those that collect it need not find it difficult to obtain. Effective ways to collect information while covering all of these aspects include: - Asking for customer feedback - Large scale surveys (online, doorstep mail, telephone, questionnaires) - National survey statistics (commercially available databases) - Research (looking into Amazons' sales figures) Another example of how Amazon collects information is through their website when a customer places an order. They enter their payment details as the various orders are put in place. All data collected is then processed to become use information. Processing information When processing information that has been collected it must be done effectively otherwise time and money used in the collection will have been wasted. The information collected has to be processed so that it can be used, this can be done in a variety of different methods relating to what kind of information it is. Qualitative information (detailed reviews, open-questioned questionnaires etc.) can be processed by reading through the reviews and picking out the most relevant parts relating to the subject (for example, a product). This can then be stored until it can be used. Quantitative information (numbers) can be processed into sales statistics, percentages or just about any calculation the information is in context with. It is paramount that the information is processed correctly because if it is not, then it will affect how Amazon can use it. ...read more.

Conclusion

Presentation Presentation is a vital factor in displaying the quality of business information. It must be laid out in an effective way that flows from subject to subject making sure that everything relates as closely as possible. If information that has been collected and processed perfectly but no care has been taken in presenting it then the information may be difficult to understand as it may be in a raw form (random numbers, unreferenced facts). If it has been well presented it means that anyone can understand and use the information with ease, aids such as graphs, headings, paragraphing and correct ordering can make the information easier to put across to the reader and therefore most useful to Amazon. Level of detail The final factor that outlines the quality of information in business is the level of detail the information has. For Amazon, the level of detail needs to be extremely high due to the ever-changing market and if it is below what is expected then the information will be inadequate. The way that information will be kept to the right standard is to once again make sure that the collectors and processors of the information understand what level they are supposed to be working at and have it checked over to ensure consistency. This will make sure that the level of detail is at an exceptional quality for Amazon to use. Conclusion If all of these factors are met, then the business information Amazon produces will be of an extremely high, up-to-date quality that cannot be easily rivalled. ...read more.

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