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The purpose of this essay is to describe an incident which occurred with a patient while in the clinical placement. This paper will attempt briefly to describe an encounter with a patient on the ward in terms of the use of effective communication skills.

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Introduction

Communication ? Introduction The purpose of this essay is to describe an incident which occurred with a patient while in the clinical placement. This paper will attempt briefly to describe an encounter with a patient on the ward in terms of the use of effective communication skills. This essay will also provide two definitions of communication. In addition, this paper will describe how i used verbal/non verbal and other communication skills on the above encounter as well as explain what went well and my weaknesses on that occasion. For the purpose of preserving confidentiality, patients' name will be changed. ? Describe incident with patient My current placement is in a geriatric ward, designed to deliver health care for old age. Mr. Black is a 64 year old patient diagnosed with personality disorder and paralysis. I approached Mr. ...read more.

Middle

Suddenly, frustration and distress was appeared on Mr. Black's face, this indicated the urgency of what he was trying to tell me. I observed his surrounding area and notice that there was no catheter anywhere near Mr. Black's bed although i noticed he always had it around. This indicated that he must be wearing a pad. As i lifted the blanket off the patient to see if the pad needed to be changed, i realised what he was trying to tell me. The patient's blanket,bedsheets and clothes were completely wet. That is when he started crying of relief. With assistance from a staff nurse we changed all that was wet on Mr. Black's bed. He Introduced me to his daughter the next day and i told her he was telling me this morning that she lived near Kilburn. ...read more.

Conclusion

? Explain what went well and weaknesses on occasion In my opinion, i handled the indicated incident in a professional manner with good use of verbal and non verbal communication techniques. I did not pretend to understand what Mr. Black was trying to say or even ignore him. However, Miller (2002) stated that I could have asked him questions about the few meaningless words that i heard him say to allow him feel capable of conveying his message. ? Conclusion In conclusion, efficient communication skills must be developed and improved for the safe delivery of care. Health care professionals need to be aware of the type of communicate style used while dealing with patients with various age group, backgrounds and mental state as well as overcome the barriers that affect and hinder communication such as sensory, psychological and language. ...read more.

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