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J Sainsbury PLC

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J Sainsbury PLC INTRODUCTION J Sainsbury PLC is one of the leading food retailers in the UK and also has interests in financial services. It comprises of Sainsbury's Supermarkets, Bells Stores, Jackson's Stores and Sainsbury's Bank. There are currently 583 Sainsbury's supermarkets throughout the UK employing over 145,000 people, offering over 34,000 products and serving over 11 million customers a week. It is for these reasons that careful management of operations within each of the stores is vital to ensure that all processes are kept running smoothly so that customers can be served and products can be replenished. PERFORMANCE OBJECTIVES Customers want a quality service when they shop. A quality service is defined as 'a service that consistently meets or exceeds a customers expectations'. The supermarket needs to look at the current value of a customer - how can they make this person spend as much money as possible in the store. They also need to look at the future value of the customer - how can they make sure that this person will return, when they will spend more. The objectives of the supermarket need to be looked at and worked towards very carefully. ...read more.


This means keeping regular opening hours, making sure products are readily available and making sure checkout queuing times are kept at a reasonable level. The checkout manager ensures queuing time is kept down and the store manager keeps opening times regular and notifies customers of any change to the schedule. Flexibility of the store will help to retain existing customers and also attract new customers. This can be done by keeping a wide range of products in stock and by the regular introduction of new goods and promotions. The stock manager carries out the process of finding and ordering new stock and this means that new types of goods are offered to the customers regularly. The store manager implements marketing and regularly introduces new offers to attract customers. The final objective is to minimise cost. Faster operations, high quality, dependability and flexibility all equal a lower cost. Therefore improving the performance of other operations objectives can reduce costs. The store manager ensures that each operation is carried out effectively and therefore costs are kept low. IMPROVEMENT OPPOURTUNITIES If businesses stand still they will loose their competitive edge, it is therefore very important that changes are made to keep pace and stay in business. ...read more.


This would be beneficial, as it would ensure that all stock, if possible, was above a certain level. Currently, without the technology in place, it is easy for stock managers to miss some products when taking stock checks, leading to some products becoming sold out. New ideas and innovations can help to improve the processes within the store. A recent idea by an employee has helped to cut down time on putting stock out into the shop floor. This means more stock can be put out and therefore more sales can be made. A combination of simple ideas like these can combine to make processes within the store much more efficient. CONCLUSION In conclusion, for any business to run effectively its operations need to be carefully managed. This is especially important within a supermarket where a large number of transactions are carried out. Staff must be managed, stock needs to be constantly replenished, checkouts need to be controlled and the cleanliness of the store needs to be looked after. Each process within the store contributes to the five main performance objectives that the supermarket works towards. This is achieved successfully within the Sainsbury's supermarket due to the efficient operations management employed within the store. ...read more.

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