One of the many jobs the administration function ensures is that the staff are kept up to date on how to use new equipment in the supermarket, and in order to do this they must receive training, so that the staff do their job efficiently and time is not wasted. This has an impact on the performance of J Sainsbury by the way that the staff would be doing their normal jobs and be able to use the new equipment (tills for example) and not hold customers up, and cause a queue due to the staff not being able to know how to use the till. The training is essential to avoid this type of situation.
The main organisational function that helps J Sainsbury to operate successfully and also relates to customers by the way that they are getting a good service.
I think that the production function has the most effective impact on J Sainsbury, due to the production function enabling J Sainsbury to provide the products it does for the customers, it is vital that J Sainsbury has products to sell to customers so that it can function as a business. This helps J Sainsbury’s performance by the way that it provides J Sainsbury with the necessary stock that can be purchased by the customers when they need to buy food products. The research and development function also interrelates with the production function in having an efficient impact on J Sainsbury to improve its performance, the research and development function enables J Sainsbury to be competitive and that the products at J Sainsbury are safe for customers to eat/buy. Also food products are constantly looked at to be improved by the research and development function so that customers are highly satisfied from buying the food product.
The culture also has an impact on the way that J Sainsbury performs as a supermarket by the way that the culture of j Sainsbury is advertised through the advertising campaigns J Sainsbury launches through the media. “Making Life Taste Better” is now a recognised slogan by all the customers of J Sainsbury due to J Sainsbury advertising their culture so that J Sainsbury can express what they are aiming to do for the customers. Some of J Sainsbury’s “loyal” customers would probably agree with the slogan that J Sainsbury uses, because customers may believe that j Sainsbury is providing them wit h food products of a high quality, taste delicious and the price is competitive as well.
The staff at J Sainsbury are always more than happy to inform customers about products at a special offer etc, this is helpful to the customer due to them knowing that there’s special offers on, and if it interests then they would obviously buy the product. The members of staff also provide an excellent form of customer service by the way that they try to deal with customers as soon as possible, they have a lot of leaflets in the entrance of the store that informs them about the other J Sainsbury services, such as the bank and now the property agent.
This encourages customers to use other J Sainsbury services, which also has an impact on the performance of J Sainsbury by attracting customers. To provide a high standard of customer services for the customers are also a couple of Customer service desks at the supermarket, which always have a staff members there to help customers if help is needed, so that customers don’t have to find a member of staff themselves.
This is how J Sainsbury provides a good customer service, which is also always improving with help to the research and development function. This helps the performance of J Sainsbury by customers feeling valued that they are treated as individuals by the supermarket.
The management style of J Sainsbury has an impact on the performance of the supermarket by the way that all the vital decisions are made by the managers, but this is also done with the help of the staff at J Sainsbury. I think that its important that the employees of J Sainsbury get a say in what happens within the business due to them working there to help it be successful as it possible can.
The staff can tell managers what they feel needs changing about the supermarket, and if the manager agrees then he/she will take action and change the factors that need changing.
This makes the workers of J Sainsbury feel important because if they never had a say in then they may possibly not have respect for the supermarket and not enjoy working there, and they feel like they have vital decision making to do as well as the managers. The managers make decisions in order for J Sainsbury to perform well and be profitable. The managers also motivate the staffs at J Sainsbury to enjoy doing their work and to do their work.
This benefits customers by the way that the supermarket stays in a pleasant condition (tidy, clean etc) and the supermarket stays organised well so that products are easy to find for the customers.
Overall I think that J Sainsbury has an outstanding organisational structure, culture, and a practical management system. However that’s my opinion, I think that due to the management style, culture and organisational structure being successful for J Sainsbury the impact it has on the supermarket as a whole is up to a high standard and this has a positive impact on the performance of J Sainsbury.
