• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Monitoring and Evaluating customer service

Extracts from this document...

Introduction

Importance of monitoring and evaluating: It is important to monitor and evaluate customer service; because it can improve customer service by making you sure that customer service is up to a high standard. Monitoring and evaluating helps you see longer-term trends and find better solution of how to improve process. By monitoring and evaluating customer service a business can find out customer's needs and expectations which make them happy and also if a business knows what customer's want from them then they can provide the type of customer service the customers are looking for. ...read more.

Middle

The customer will be satisfied with the business. Customer's satisfaction is very important to a business because satisfied customers are most likely to be loyal and to make repeated orders and to use a wide range of services offered by a business. Improvements to organisation Monitoring and Evaluating customer service can improve the service for the organisation. There are a number of key improvements that can be made to the organisation: * By improving customer service a business will retain existing customers. * As its customer service excellent becomes known the business will attract new customers. ...read more.

Conclusion

Improvements to the employee Monitoring and evaluating can improve customer service for the employee, for example when a customer complaint about the employee's or bad service then it points out the weaknesses, so employees can cover their weaknesses. If employees are doing a good job then it will be appreciated and employees will be satisfied with their job. If an employee is satisfied with the job then he or she is more likely to stay with the business which will give the business valuable and experienced members of staff. Finally, as the number of customer's increase, staff members may increase, and as turnover increases, profitability will also increase. The opportunity to continually improve is therefore always in sight. ?? ?? ?? ?? M3 Monitoring and Evaluating customer service Suhaib Bashir ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Business, Companies and Organisation, Activity section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Business, Companies and Organisation, Activity essays

  1. Business Studies

    A target market is a group of consumers for whom a particular product has been developed > Some products appeal to all consumers, others have very limited appeal > To identify the appropriate target market for its products a business needs to understand the nature of consumer markets Types of

  2. Business Studies Edexcel Coursework

    a bigger property, taking care to choose an appropriate placement so that it does not cause much inconvenience to the increasing number of customers. The re-location could perhaps have a small parking area or a drive thru, so that the streets are not congested and cars can park and switch off their engines, reducing levels of pollution (gas and noise!).

  1. English for business

    and field research (phone research, written questionnaires, street interviewing, face to face interview, product tests, consumer panels, focus groups). Marketing offers a range of career opportunities at different levels for people who are interested in making things sell. In a large organization, the marketing function will work in tandem with other functions, such as buying, logistics, distribution, retailing.

  2. Produce a marketing strategy for a new or existing product or service

    Question 11) What other soft drinks do you purchase out of the following? Fanta 23 Tango 21 Sunkist 5 Panda 1 Total 50 Question 12) Question 13) 68% of the people who took parting this questionnaire believe that this will prove to be an encouragement for children; this is a

  1. Organisational Structures and Job Roles at Richer Sounds.

    country * Their service centre which deal with needs * Their call centre this is the service which receive calls * Their warehouse which store goods * Their home-based workers this is the work you can help the organisation with doing at home.

  2. The Effects of Non-monetary Incentives on Employees

    K???tn?r, & Ry?n 1999; ?i??nb?rg?r, Rh??d??, & C?m?r?n, 1999; G?rh?rt & Tr?v?r, 1996; J?rd?n, 1986; Krugl?n?ki, 1975). R????rch h?? ?l?? b??n d?n? ?n h?w ?xtrin?ic r?w?rd? int?r?ct with ?th?r m?tiv?ti?n?l t??l? ?uch ?? g??l? (J???up & ?t??hl?ki, 1999; L?nd?n & ?ldh?m, 1976; T?lchin?ky & King, 1980), j?b d??ign (Futr?ll, 1979; G?ll?gh?r & ?inh?rn, 1976; K?lly, 1992), ?nd j?b ch?ll?ng?

  1. monitorin customer service

    Informal feedback Process (Reference: Brit Procedure; Institute Management Committee; Informal customer feedback Flowchart) * Customer questionnaires: Customer questionnaires have advantages over some other types of feedbacks in that they are cheap, do not require as much effort from the questioner as verbal or telephone surveys, and often have standard answers that make it simple for the customer to answer.

  2. developing customer releationships

    from day to day life and they come to spend time together. The couple would go on rides together and watch the parades and share food. They have chances to do more and to explore more because they do not have any commitments e.g.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work