• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Monitoring and Evaluating customer service

Extracts from this document...

Introduction

Importance of monitoring and evaluating: It is important to monitor and evaluate customer service; because it can improve customer service by making you sure that customer service is up to a high standard. Monitoring and evaluating helps you see longer-term trends and find better solution of how to improve process. By monitoring and evaluating customer service a business can find out customer's needs and expectations which make them happy and also if a business knows what customer's want from them then they can provide the type of customer service the customers are looking for. ...read more.

Middle

The customer will be satisfied with the business. Customer's satisfaction is very important to a business because satisfied customers are most likely to be loyal and to make repeated orders and to use a wide range of services offered by a business. Improvements to organisation Monitoring and Evaluating customer service can improve the service for the organisation. There are a number of key improvements that can be made to the organisation: * By improving customer service a business will retain existing customers. * As its customer service excellent becomes known the business will attract new customers. ...read more.

Conclusion

Improvements to the employee Monitoring and evaluating can improve customer service for the employee, for example when a customer complaint about the employee's or bad service then it points out the weaknesses, so employees can cover their weaknesses. If employees are doing a good job then it will be appreciated and employees will be satisfied with their job. If an employee is satisfied with the job then he or she is more likely to stay with the business which will give the business valuable and experienced members of staff. Finally, as the number of customer's increase, staff members may increase, and as turnover increases, profitability will also increase. The opportunity to continually improve is therefore always in sight. ?? ?? ?? ?? M3 Monitoring and Evaluating customer service Suhaib Bashir ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our GCSE Business, Companies and Organisation, Activity section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related GCSE Business, Companies and Organisation, Activity essays

  1. Business Studies

    stakeholders in resolving disputes * Costs and benefits of industrial disputes - Financial, personal, social, political, international > Designed to raise awareness of a source of conflict - conflict could have serious consequences Financial costs: > Loss of income for employees > Loss of production/output by the business > Loss

  2. English for business

    � Keep to the point. � I think we'd better leave that subject for another meeting. Keeping on eye on the time � We're running short of time. � There's not much time left � Could you please be brief? Moving to the next point � Let's move on to the next point!

  1. Organisational Structures and Job Roles at Richer Sounds.

    o An employee at richer sounds needs to work at least 40.5 hours a week to get a written contract. o The company policy on the following are * The must attend the Saturday meeting which starts at 8.45 am.

  2. The Effects of Non-monetary Incentives on Employees

    critic?l c?n?id?r?ti?n in th? ?mpl?y??'? d?ci?i?n t? ?x?rt ?ff?rt i? th? p?rc?iv?d v?lu? ?f th? ?w?rd ?nd th? p?rc?iv?d v?lu? ?f ??rning th? ?w?rd. R????rch Qu??ti?n? In thi? p?p?r, I will di?cu?? why c??h i? n?t ?lw?y? th? b??t ?xtrin?ic inc?ntiv?

  1. monitorin customer service

    Informal feedback Process (Reference: Brit Procedure; Institute Management Committee; Informal customer feedback Flowchart) * Customer questionnaires: Customer questionnaires have advantages over some other types of feedbacks in that they are cheap, do not require as much effort from the questioner as verbal or telephone surveys, and often have standard answers that make it simple for the customer to answer.

  2. developing customer releationships

    When they go around they are bound to see Disney characters so they will take photos and get autographs. Once they have finished exploring the rides, water parks, and all the amazing Disney activities they are bound to get tired and would want to spend some nice quiet time together.

  1. Produce a marketing strategy for a new or existing product or service

    Yes No 9) Do you think that by adding orange as a flavour to coke will meet the demand of health from the drink? Yes No 10) Would you prefer Orange Flavoured Coke over the normal Coke? Yes No 11)

  2. Business studies - Business Plan

    Being persuasive my also help if there is any completion and I can try and find out what their business plan is and then find a way to attract more customers then them.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work