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Monitoring and Evaluating customer service

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  • Essay length: 489 words
  • Submitted: 19/06/2010
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GCSE Business, Companies and Organisation, Activity

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Importance of monitoring and evaluating:

It is important to monitor and evaluate customer service; because it can improve customer service by making you sure that customer service is up to a high standard. Monitoring and evaluating helps you see longer-term trends and find better solution of how to improve process. By monitoring and evaluating customer service a business can find out customer's needs and expectations which make them happy and also if a business knows what customer's want from them then they can provide the type of customer service the customers are looking for. So overall Monitoring and evaluating customer service improves the whole business which is good for businesses reputation.

Improvements for customers by Monitoring and Evaluating

By continually monitoring and evaluating customer service, a business will hope to make steady improvements. A business will try to ensure that its level of service, products and services remain good value for money and that its overall package provides a reliable service to its customers. Monitoring and evaluating service can improve customer service for the customers, because there needs and expectations are met and they will be provided the type of service they want. The customer will

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