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Explain barriers to communication within a health and social care environment

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Introduction

´╗┐Explain barriers to effective communication within a health and social care environment This essay looks at barriers that effect communication within health and social care settings. Communication is perhaps the most important part of care and support relationships. For example, without good communication between the doctor and patient, physio and client, social worker and service user, nursery nurse and child and their parents many misunderstandings can take place and care provided by these professionals is not as good. It is important that these professionals learn communication skills to make sure that they are providing the best care and support possible. Therefore, they need to be aware of the different things that can affect communication. These things are known as barriers. In this essay I will explain the barriers that can affect the communication between the doctor and patient, physio and client, social worker and service user, youth worker and teenager, care worker and resident and nursery nurse and the children and their parents. First, there is a theory of a communication cycle where communication messages between people are understood. The communication cycle consists of: * Ideas occurring * Message coded * Message sent * Message received * Message decoded * ...read more.

Middle

The social worker may finish the conversation saying that the service user will no longer be able to use the day centre because there is a cap on costs, and again the person may be totally unaware of what this means. There are many examples of jargon in health and social care these are a few example, quality of life, person-centred care, power of attorney, respite care, stakeholders. Because health and social care workers are using these technical terms on a daily basis they may forget that the patient or client will not understand what they mean and therefore it is important that they always think about what they are saying and ask the person if they understand what they have told them. Slang Slang is a type of language consisting of words and phrases that are regarded as very informal, are more common in speech than writing, and are typically restricted to a particular context or group of people. If a youth worker was working with young people they may get used to talking in slang and use the phrases that the group of young people use. ...read more.

Conclusion

Typical examples include noise, heat and light. For example, in a care home the TV may be noisy, the room may be too hot or cold and the light may be too bright or dim. If the room is too noisy then the person will not be able to hear what the care worker is saying and if it is too hot or cold then it may not be a nice place to have a meeting with a client. If the room is too dim then the resident of the care home may not be able to see what the care workers expressions are and if it is too light then it can also cause problems. For example, if a care worker was talking to the resident in a room where sun was shining in the eyes of the resident then this would be an uncomfortable interaction. However, such barriers can be easily managed and the TV could be turned down, the heating could be adjusted and the curtain could be pulled across to stop the sun shining in the residents eyes. In this essay I have shown that there are many types of barriers to communication and that barriers occur in all types of health and social care settings and contexts. ...read more.

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