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Quality is one of the main issues for the consumer; discuss the implication this has for designers and manufacturers.

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Introduction

Quality is one of the main issues for the consumer; discuss the implication this has for designers and manufacturers. Quality of design, manufacture, performance and customer satisfaction are often the reasons why one product is chosen in preference to another. This is the issue that designer and manufacturer have to balance with the cost of design, manufacture and consequently the cost of the final product. The cost of quality can be broken down into two parts; the cost of conformance and the cost of non-conformance. The cost of conformance is the cost of procedures, which are necessary for the quality assurance system and to ensure faulty goods are never or seldom made. The cost of non-conformance is the cost that results from errors, faults, additional inspection, testing or repairing, unnecessary waste, down grading of faulty products, return of faulty products, loss of good will, and loss of market opportunity. ...read more.

Middle

Quality assurance is a system that builds in quality at all stages of the manufacturing process. The application of standards and quality assurance is sometimes referred to as total quality management. Total quality management (TQM) is a concept that improves the attitude of the whole of the production team and consequently improves the final product. The responsibility for TQM is led by management teams who lead through example, they involve everyone to meet and discuss any issues that will affect the quality of the product. This has recently been introduced by firms to boost production and the quality of the end result. Quality control is the process within the production line whereby the product is inspected and tested against the specification to ensure it meets all the quality standards set out by the company. Often, however, there are certain tolerances which allow the product to be of acceptable quality but not quite perfect. ...read more.

Conclusion

Another common seal of quality is the British Standard (BS) Kite Mark. This shows that the product has been independently tested and meets a particular BS standard. Safety of products also significantly affects the quality, symbols like a CE Mark shows that the manufacturer thinks that they have met safety standards set by the European Commission. Many companies in the early terms of production make mistakes that can cause the product to fall below quality standards and therefore, unsuitable for sale on the 'High street'. Usually these goods are sold as down graded products, often in a factory shop. There is becoming increasingly more range of products for the consumer to choose from. This makes it important for designers and manufacturers to improve quality and perform better than competitors. In the past decades more emphasis has been placed on improving service by introducing management systems like TQM and product are more frequently tested for quality. Improvements in quality and better value to the consumer will always be key issues for designer and manufacturer. ...read more.

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