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Online Reservation Systems

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Introduction

Online reservation systems - market description The online hotel reservation is the only growing section between the different methods of reservation. The 40% of rooms in cities were reserved online in 2009 and this rate is increasing because there is more and more online reservation system. Online reservation systems are very useful because the traveller can compare prices, can see the other travellers' opinions and ratings from the hotels and their services. In this way it is easier for the client to choose the right hotel. It saves time and money for travellers. From 2008 to 2009 the world's 30 largest hotel chains increased their online reservations with 6%, and this number is growing each year. Before, people entered directly on the hotels websites to book a room, but today, influenced by the crisis, travellers are more sensitive to prices and they prefer to compare prices and book cheaper. Also business travellers, who usually spend more than other travellers, tend to search for special offers and better prices, but with the same quality than before. The online reservation systems also make life easier for the hotels, because sale is not any more their task or at least they sell fewer rooms directly. ...read more.

Middle

Multilingual call centre, 7/24 support Award winning website - 2008, Best Accommodation website in Asia User friendly, no need to register to book a room, no reservation fee Lots of additional information about the destinations Competition: 1. Booking.com - More than 105.000 accommodation in all over the world (in 92 countries) - The website is available in 41 languages - No reservation fee - Users don't have to register to reserve a room - No need to pay before the arrival - Guest can arrange every aspect of the reservation online - Multilingual customer service and call centre - Established in 1996 - Feedbacks from the hotels - User friendly - European company (The Netherlands) 2. Hotels.com - More than 130.000 hotels from all over the world (in more than 60 countries) - Multilingual call centre 7/24 - More than 1.300.000 feedbacks from hotels - Established in 2002 - Last minute offers - Users don't have to register to reserve a room - The website is available in more than 41 languages, but not every part of the page - No cancellation fee - No need to pay before the arrival (in most of the cases) ...read more.

Conclusion

Apart from the Hostelworld.com website, which aims the budget travellers, all the other websites are for the business and leisure travellers. Most of the pages offers a wide range of hotels - from budget hotels, hostels to 5* hotels. On hrs.com one can search hotels by themes, like golf hotels, designer hotels, etc. And they also offer special discounts. Hotel.info has a special program for business travellers with discounts. On hrs.com and hotel.info there is a possibility to reserve accommodation for groups. All pages work in the same style - no need to register to book a room, no reservation fee, immediate confirmation of the booking, no need to pay at the time of the reservation, instead pay at the time of check in or check out. Hotel.info and Hotels.com claims having no cancellation fee. Agoda is the only website with a rewarding program for the clients. Most of the websites has a wide choice of accommodation (more than 100.000 hotels) all over the world. On ebookers.com there are fewer hotels, but there are additional services - flight booking, car rental. On each website we can find also chain hotels and independent hotels. Agoda has lots of information from the destinations and all of the websites has hotel reviews and customer rating. Ebookers.com is present on Facebook and Twitter where they provide additional travel advice. ...read more.

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