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'A happy worker is a productive worker' Discuss with reference to motivational theories.

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'A Happy Worker Is A Productive Worker' Discuss with reference to motivational theories. In this essay I will be considering whether or not a happy worker is a productive worker. Also, I will be discussing whether being happy is the only factor that can motivate an individual at work. Workers can be motivated in various ways, this will be explained in this essay. It is noticed that a happy worker provides a better service to its customers, rather than an unhappy worker. Being able to give good customer service is important, especially in the Tourism industry. In this industry employees have to come face to face on a regular or daily basis, and it is significant that they show and provide an excellent service. This can involve good body language, oral communication, listening to the customer and having eye contact to show an interest in what the customer is saying. A good service culture includes appreciation for a good service by the internal and external customer. There are a number of theories that can relate as to whether or not a happy worker is productive. Managers in an organisation may have to find ways to motivate an individual, this can be through extrinsic and intrinsic rewards. Hence, the employee being happy from these rewards will be more productive. ...read more.


The two factors included motivators, which are factors that motivate such as, sense of achievement, chance of promotion and recognition of effort. The second factor is hygiene factors, which are factors that need to be met to prevent dissatisfaction. These include pay, conditions, company policy and inability to develop. Motivators can make workers more productive, however there are also other factors that can help motivate. The criticism for this theory is that improving pay and conditions may be taken for granted, also job improvement may be expensive for some organisations. "One viewpoint, usually associated with the human relations movement, is that a happy worker is a productive worker, that is, satisfaction leads to performance." (Blumberg, M and Pringles, C. 1982, page. 560) This quote from a journal shows that satisfaction in a job can lead to higher productivity. To gain this satisfaction, it can be through various ways not only by the management team. It may be an intrinsic satisfaction such as, being recognised for hard work and effort that can help motivate an individual. Another theory is by McClelland, he believed that what motivates people is that they learn in early childhood that certain types of behaviour lead to gratification. They develop needs based on this behaviour, these are achievement, affiliation, and power. ...read more.


However, there are other factors that motivate an individual to be more productive other than being happy. These include, financial rewards such as an increase in wages and job promotion. Also, acknowledgement and recognition for effort, praise and benefits. These are extrinsic rewards as they are valued outcomes given to someone by another person. Intrinsic rewards are based on human needs such as, Maslow's theory. A person's motivation and job satisfaction will be determined by the strength of their needs and expectations and to what extent to which they are fulfilled. "It is argued that well motivated employees will be productive." (Hall, D et al. 2004) This quote suggests that individuals at work who are highly motivated will be more productive in their job. This can be from the worker being happy, or other factors that are intrinsic or extrinsic. In conclusion, motivation theories have made a significant contribution to understanding behaviour at work. There is economic motivation, which is being motivated financially. There is also content theories of motivation, which is what motivates behaviour in the organisation. Lastly, there are process theories, which is how the organisation/manager motivate an individual at work. There are a whole range of theories and beliefs on what motivates people in organisations. There is no consensus about motivation, and therefore it is difficult to indicate whether a happy worker is a productive worker. Workers are motivated by various things, however some theorists believe that being happy at work will help be more productive. ...read more.

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