• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

John Deere Supply Chain. For the past quarter Deeres long term partner and supplier of ten years, Complex Parts Inc. has not been achieving great results according to Deeres supplier evaluation team. This has become an issue and the team

Extracts from this document...


SUPPLY CHAIN MANAGEMENT Assignment One Executive Summary John Deere is an American based company out of Moline, Illinois currently trying to assess one of it's supplier company's performance. The company in question is Complex Parts Inc. who has been a supplier for Deere for the past ten years with annual sales to its Moline unit of approximately $3.5 million. The issue in question comes after five members of an evaluation team discussed Complex Parts' performance over the past year. Although Complex Parts has been a long term supplier providing Deere with a key manufactured part requiring significant engineering and input testing, they have been noticed to have fallen behind with customer satisfaction. Deere's AEP program has served as a grading base for the supplier and it seems they have fallen behind this past quarter. It is the team's intent to analyze the situation and to determine whether there is a need for a new supplier. Despite Complex Parts' drop in its delivery rating this past quarter, it has also come to the attention of the evaluation group that the company is not fully responsible for the data. There seem to be issues with Deere's inability to return important phone calls from Complex Parts' customer service group. ...read more.


Analysis Quantitative Complex Parts provides Deere with a special part, and has had great sales figures in the past. This company is looking forward to expanding its business with Deere, and must therefore improve the delivery rating to what it has previously been. The issue of not having Deere personnel return their phone calls is also quite pressing, as this is affecting their rating and in turn their business. Yet not being on time with price quotes is an issue they must also look to. Another issue is Complex Parts' products have not met their required cost targets; in turn they are reducing Deere profit. This problem also relates to their inability to suggest methods for cost reductions. However, they have been developing their R&D department and because of it Deere has been able to take suggestions and make the necessary changes. Qualitative Upon review of this information, according to the evaluation team's members, Complex Parts has been doing a good job in following through with suggestions for quality improvement. They have also taken a proactive business approach and an active role in keeping up with specific changes made be Deere. Complex Parts has also been able to internalize quality plan elements and has had improved quality performance; this might be thanks to their recent ISO 9000 certification. ...read more.


might be a good way to push innovation and development of their product since the bidders would have to provide great quality and precision to meet Deere's high standards. They might also offer a better product for a lower price. Recommendation Deere strives on its AEP and has put forth a lot of time and effort in the development of this program. Complex Parts has also invested time, money and effort into this program and into its ten year business partnership with Deere. They are very much looking forward to expanding their sales with Deere, hence they have improved their company and are trying to make sure they work with Deere so that both parties have the same expectations with regards to product specifications and quality. Due to their history and commitment to each other, the best option is alternative one. Conclusion Overall, Complex Parts has shown great interest in adapting to Deere's requirements and they have done very well in the past under the supplier classification criteria. Deere should therefore talk to Complex Parts and elaborate on their concerns and address the shortfalls they seem to be having. Complex Parts would not want to lose Deere's business so they will more than likely be all ears; and after all, the customer is always right. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our University Degree Management Studies section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related University Degree Management Studies essays

  1. HP Case Study - Deskjet Printer Supply Chain.

    For 12% carrying costs Reduce Lead Time SD Safety Stock Average Inventory Inv Cost 8 22.9 47.0 51.9 29895.0 8 144.2 295.6 344.6 198484.1 8 3977.2 8153.2 10000.1 5760052.0 8 826.3 1693.8 1962.3 1130281.7 8 1558.9 3195.7 3686.7 2123512.1 8 72.9 149.5 185.2 106700.5 Total 16230.8 9348925.3 Total annual cost

  2. The purpose of this report is to reflect upon and evaluate my experiences, working ...

    all members with each having ownership of the outcome, resulting in group cohesion. Clear recognition of the objectives, timetable and outcome resulted in decision making and discussion being accelerated in reflection of reduced timescale. These factors outlined above manifested themselves in the operation of the virtual team after the weekend.

  1. The objective of this research is general Zara supply chain, fast fashion, experience and ...

    (Peter J. McGoldrick, 2002) In this picture, the grid pattern can be seen. This store has different racks for showing clothes, including straight rack, four-way. Zara use free-flow layout, it has some advantages: the first is giving customers a relaxed shopping environment.

  2. Outsourcing Report. Objectives are: To ...

    All these leads firms to opt to go for outsourcing. Outsourcing provides livelihoods for young people who are technologically savvy in countries like India and China. This helps them move into the ranks of middle class. On the other side, workers in industrialized countries are being displaced in huge numbers.


    The logic behind is that the PM teams supports its ambitious investment programme by external financing (Y1) and by its own means (Net CFO). Under optimistic scenario, though, net CF keeps rising, as a reflection of the better cash-generating ability of the firm in a higher sales volume environment.

  2. Value Chain

    In addition, after nearly 100 years of relative technological stability with the internal combustion engine platform, the auto industry is facing the onset of new and potentially disruptive hybrid-electric and fuel cell propulsion technologies. These technological innovations have significant, long-term implications for the GMPT portfolio.2 In short, as the GMPT

  1. E-Business Evaluation of Tesco.com

    It was also been renowned in the Guinness Book of Records as the largest store in Europe. Tesco was starting to be known as superstore when they opened their store in crawley, west Sussex. In 1974, Tesco opened its first petrol station in major sites.

  2. Coca-Cola Supply Chain

    Service - includes all the activities required to keep the product or service working effectively for the buyer after it is sold and delivered. Secondary activities are: Procurement - is the acquisition of inputs, or resources, for the firm. Human Resource management - consists of all activities involved in recruiting, hiring, training, developing, compensating and (if necessary)

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work