Organizational Behavior at Askari bank

2. Supportive:

The employees of Askari bank can easily approach their manager because their manager shows great concern for the status, needs and wellbeing of employees. He provides social support to help employees cope with stressful situations.

3. Participative:

The manager of Askari bank encourages and facilitates the involvement of his subordinates in decisions. He consults with his subordinates and ask for their suggestions and takes their ideas into serious consideration before making a decision.

4. Achievement Oriented:

The Askari bank’s manager sets challenging goals for his subordinates and expects high level of performance. He continuously seeks improvement in their performance and shows them a high degree of confidence that employees will accomplish their goals.

Feedback Sources:

Feedback originates from social sources as well as non-social sources.

1. Social Sources of Feedback at Askari bank:

Social sources of feedback include supervisors, clients, colleagues and project leaders. The feedback at Askari bank is only given by the supervisor means the branch manager for the employees working under the branch manager. The branch manager observes the employee’s behavior and performance throughout the year, and manager is the only person who fills the annual confidential reports of the employees on which the promotion, pay increments and other rewards depends.

2. Non-Social Sources of Feedback at Askari bank:

The manager at Askari bank looks at the daily reports of deposits and loan disbursements and compares it with earlier dates and assigned tasks and then gives the feedback. With the help of these reports, the manager can easily analyze his employee’s performance.

MARS model of Individual behavior and performance:

The Askari bank depends on its employees to satisfy the customers and fulfill other organizational objectives. For understanding the individual behaviors and performance of employees, I used the MARS model.

Employee motivation:

The employees working at Askari bank are motivated to achieve the desired goal and complete the assigned tasks and they put forth enough continuous effort for a certain amount of time to achieve their goal.

Ability:

The employees of Askari bank have the ability, knowledge and physical and mental skills that are required to achieve the organizational goals. They have natural talent that helps them to learn specific tasks more quickly and perform them better.

Employee Competencies:

Employees at Askari bank have multiple competencies that includes generic and job specific skills required for the job. The competence triangle at Askari bank consists of three sets of generic and job specific competencies.

1. Professional Competence:

The employees working for different products of the Askari bank like Askari Home Financing, Askari Car Financing and Askari Agriculture financing are specific to their task and position. The employees of these departments have specific knowledge of their product.

2. Human Competence:

The employees of Askari bank, who are involved in customer relation jobs for social interaction, have special communication skills required for their job.

3. Business Competence:

The manager of Askari bank has a particular understanding of the business language, customer skills and general knowledge of the organization. He has the required business knowledge and it is his business competence.

Person Job Matching:

At Askari bank, individuals and their competencies are being matched with their jobs. For this they adopt two strategies, they select those applicants whose competencies best fits to the job and train them to develop required skills and knowledge.

Role Perception:

The manager of Askari bank clearly describes the responsibilities required by the organization from them. Employees are also given frequent performance feedback.

Behavior Modification:

As the staff of Askari bank knows that there is a system of annual confidential report according to which their performance is analyzed and rewards are distributed so they don’t get late for their work and complete their task on time. This is the way how Askari bank successfully implemented behavior modification, particularly to reduce absenteeism and increase job performance and satisfaction by giving rewards.

Sources of Power in Askari Bank:

1. Legitimate Power:

The manager holds legitimate power which gives him formal and informal authority to make others follow him. He has the power to make his subordinated come on Sundays and stay for longer hours without extra pay and employees abide by him.

2. Reward Power:

The manager has the control over the allocation of rewards. His formal authority gives him power to distribute organizational rewards like pay increment, appreciation letter, promotion.

3. Coercive Power:

As the manager have the formal authority with which they can demote their employees, if he is not satisfied by any employee’s performance he first warn the employee verbally then gives him written warning and then termination letter is given to the employee.

4. Expert Power:

The manager and his subordinates of Askari bank have the knowledge and skills required for their work on the basis of these expertise they can influence the surroundings.

Sexual Harassment:

In Askari bank, they have a system of complain in case of any person feel harassed and this system is completely confidential. If anyone teases anybody, he/she can complain easily and without any hesitation.

Organizational and Team Environment:

The manager of Askari bank told me that the work is assigned in teams and as the employees know that their performance is being observed so they are motivated to work better.

1. Reward Systems:

The employees of Askari bank are partly rewarded for team performance and this reward system make their team members work together more effectively. According to the manager the individual pay at the Askari bank is based on the combination of individual and team performance.

2. Communication Systems:

Communication system among team members at Askari bank is designed very properly, as it is very important even, when team members belong to one branch. Face-to-face dialogues and sometimes telephonic conversations are also used by the team members for the assignments and tasks.

3. Physical Space:

The layout of Askari Bank, improves the communication among team members. Team’s ability to accomplish tasks is also influenced by the environment of Askari bank.

4. Organizational Environment:

The working environment at Askari bank is very competitive which motivates employees to work together more closely. Team’s output is highly demanded by the manager of Askari bank, which creates feeling of success in the team members, which motivate them to stay with the team and organization.

5. Organizational Structure:

The organizational structure of Askari bank supports its teams and encourages interaction with team members and the supervisor. As the team members are organized around the work processes rather than specialized task, so the team flourishes. The employees report to their immediate boss. Decisions of branch are taken by branch manager and his supervisor, employees can only suggest.

6. Organizational Leadership:

In the Askari bank, teams are given support and are also provided team leader’s couching and training. The performance of teams also depends on their team leaders to a greater extent as they have the authority to solve their problems and have the resources to accomplish their tasks.

Team Norms:

The Askari bank does not support the team norms of absence, as the employees cannot be absent from the work. The employees work for longer hours, when it is required by the manager or team leader, became a team norm.

Characteristics of Creative People:

There are four general characteristics which I am going to analyze in the employees of Askari bank.

1. Intellectual Abilities:

The employees as Askari bank, comes up with ideas with great significance, they evaluate the usage of their ideas and they also know their ideas apply in the real world. The manager said that his employees communicate their ideas and make me understand and support them.

2. Relevant Knowledge and Experience:

Employees of Askari bank possess knowledge and experience in their field. As the people of accounts have complete command over it, everyone has command over their tasks.

3. Motivation and Persistence:

The employees of Askari bank told me that they are motivated to work for the achievement of tasks assigned to them. They continuously and persistently work for completion of tasks and because of this motivation, they spend less time and get more work done.

4. Inventive Thinking Style:

The manager of Askari bank takes risk for achieving organizational goals. He and his subordinates come up various new ideas and after analyzing ideas they take risk of applying these ideas in reality.

5. Creative Work Environment:

The manager said that if the employees have fear of job loss, they take fewer risks. Team members trust each other, communicate well and are committed to the assigned projects.

SWOT Analysis:

Strengths:

• Competitive staff
• Cooperative Executives
• Islamic banking
• Corporate & Investment Banking Group provides all requisite banking services for our corporate clientele in an efficient, dependable, consistent, and competitive manner – the objective being to become your “bank of first call” for all your financial needs.
• The main strength is that they have provided the name of person, designation, department and phone number for easy contact for customers on their websites.
• Askari bank established relationship with almost all top manufacturers and dealers of Samsung, Philips, LG and Dawlance.
• At its website all the features of all the products are given separately and the eligibility criterion is also given.

Weaknesses:

• Profit rates are not higher than the competitors.
• Loan rates are higher than the competitors.
• 360 degree feedback system not applied in Askari bank.
• No break is given to employees, which sometimes make them frustrated.

Opportunities:

• The different products of Askari bank provides it with opportunities as its competitors are providing loan on easy term to the farmers for agriculture, livestock and vehicles like tractors, Suzuki.

Threats:

Competitor

• ABN Amro Bank
• Saudi Pak Bank
• Habib Bank
• Muslim Commercial Bank