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Counselling - assess different principles of communication, discuss barriers to communication and examine both verbal and non-verbal communication in health and social care.

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This essay will assess different principles of communication, discuss barriers to communication and examine both verbal and non-verbal communication in health and social care. It will also define main counselling theories related to health and social care and evaluate Psychodynamic Theory by use of a case study. Wilson et al (2008) defines communication as a process of conveying information from one person/organisation to another and between workers, other agencies, service users and their families in health and social care. It is a must to be empathetic, authentic, honest, and respectful for effective communication to achieve the main the objective because it determines action, reaction and feedback from the recipient. Effective communication should include the basic details such the senders name, the date, place, the topic, the recipients and deadline for response where response is needed. Kaprowska (2006) states that communication must be clearly, empathetically courteously and comprehensively presented for effectiveness. The sender needs to know the purpose of the communication to be able include all the necessary details, to choose effective communication skills, language, time, venue, environment and mode of communication, for example if someone is preparing for a presentation for blind audience, there is no need to prepare overhead projectors or pictures as this will not mean anything to them. ...read more.


Listening skills from both the workers and service users are important as very little can be passed or received when there is lack of attention, which can be due to discomfort, pain, temperature, facilities, lack of interest or age from either side (Reference?). Communication is essential between counsellors and clients in counselling because both rely on effective communication for positive outcome. Counselling is a process that provides direction or advice as to a decision or course of action which takes place when a counsellor sees a client in a private and confidential setting to explore a difficulty the client is having, distress they may be experiencing, perhaps their dissatisfaction with life, or loss of a sense of direction and purpose. It is always at the request of the client as no one can properly be 'sent' for counselling. (British Association for Counselling and Psychotherapy, 2005) cited in Hough (2006). Hough (2006) explains that there are three main counseling theories related to health and social care. These include psychodynamic approach, the behavioural/cognitive behavioural approach and the humanistic/person-centred approach. All these approaches are used to help clients identify unknown factors that can influence behaviour; childhood and present experience are explored when and if, clients request assistance in relationship issues. The behavioural and cognitive behavioural approach is based on the work of behavioural psychologists who are Palvol (849-1946), Watson (1878-1958) ...read more.


It is also not suitable for who are more anxious like drug and alcohol addicts and people with severe mental illness who are not within security of hospital, as they need extra support and back up services. In summary, to achieve effective communication, principles have to be considered and elimination of potential barriers to communication, which is vital in health and social care settings. It is through effective communication that information is conveyed, right course of action is taken and a decision arrived at, as demonstrated in the counselling stages in this essay. REFERENCE LIST: Argyle, M. (1983) The Psychology of Interpersonal Behaviour. London, Penguin. Koprowska, J. (2006) Communication and Interpersonal Skills in Social Work. Exeter, Learning Matters. Lowe, F. (1994) Post Traumatic Stress Disorder. Dublin, Mercier. Maggio, R. (2005) The Art of Talking to Anyone: Essential People of Skills for Success in Any Situation. London, McGraw Hill Professional. Margaret, H. (1996) Counselling Skills. Essex, Addison Wesley Longman Limited. Margaret, Hough (2006) Counselling Skills and Theory. 2nd ed. London, Hodder Arnold Education. Nelson-Jones, R. (2006) Theory and Practice of Counselling and Therapy. 4th ed. London, Sage Publications Limited. Seden, J. (2005) Counselling Skills in Social work Practice. 2nd ed. Berkshire, Open University Press. Stewart, W. (2005) An A-Z of Counselling Theory and Practice. 4th ed. Cheltenham, Nelson Thornes Limited. Wilson, K., Ruch, G., Lymbery, M. & Cooper, A. (2008). Social Work: An Introduction to Contemporary Practice. Essex. Pearson Education Limited. ...read more.

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