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disabled service user

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Assignment 1 How would you develop and maintain a professional relationship with a disabled Service user? This assignment will demonstrate how to develop and maintain a positive professional relationship with a disabled service user. The key stages of the Care Management process will be looked at, with a view from the service users' perspective taking into account issues of inequality and oppression. Disability is any restriction or lack of ability to perform an activity, as a result of impairment, in a manner or within the range considered normal for a human being for example to climb stairs (French 1994) There is variety of ways in which we communicate with disabled service users. Body language, that being our posture, facial expression, eye contact and proximity are non-verbal communicators. Whereas the words and the way we speak are also crucial, such as tone of voice, delivery is all paralinguistic. In order to create an atmosphere of non-possessive warmth, all three communications, verbal, non-verbal and body language all need to be in agreement. Seeing the person and not the disability is crucial. Communication with disabled people should be undiscriminating, not humiliating and non oppressive. To try to prevent oppression social workers can, by acting as advocates, empower the powerless by explaining their rights and the ways in which they can be helped to help themselves, this could give them the independence needed to find their own care and be able to voice their needs and improve the quality of their lives (Thompson, N. ...read more.


This also identified how it will give quality of support and protection to those with highest level of need, it promotes a social model of care for adults. This is led by the person and what they want. Vulnerable adults are also additionally defined by certain groups, which are, elderly, learning disabled, physically disabled, sensory impaired and mentally ill, Ruston et al (2000). More recently the introduction of the DOH No Secrets (2000) guidance was developed which promotes empowerment and well being of vulnerable adults and states the importance of raising awareness. Second stage is Determining the level of assessment needed, this involves an initial identification of the service users need in order to find out the complexity of assessment required, it is about gathering information to identify the level of need and urgency of the needs. The local authority is required to offer a comprehensive assessment to people 'disabled,' in terms of Disabled Persons (SCR) Act 1986. Assessing need which is gaining an understanding of the individuals needs assessments in line with agencies policies. Assessment process should be simple, informal and speedy as possible. Comprehensive assessment should be reserved for those with complex needs or those that are disabled which may require participation of other agencies. This assessment enables service users to be considered as a whole. ...read more.


Discrimination still exists within social work practice and the care planning stage may only seek to reinforce the powerlessness of service users and carers. The Assessment Framework is 'delivered' by practitioners in a variety of ways. There can be a good professional relationship or hostility can overshadow the process, cause of isolation and stigmatisation and make positive working difficult. Local authorities suffer from being large, intimidating and often oppressive organisations. With endless guidelines and practice circulars can do little to improve the process of assessment. It is concluded In order to develop and maintain a positive relationship with a disabled service user Competence in assessment and care planning must be based on solution and client-focussed approach that combines holistic assessment with quality preparation and planning. They must identify strengths and weaknesses but seek to enable the client to take responsibility and control over their lives. In addition, authority can play a significant role in the assessment process. If there are not clear expectations for the family and stated responsibilities of the practitioner confusion can emphasise the difference. The abuse of power in especially difficult situations can alienate and thus reduce co-operative working. The role of the care management is central to the community care and the assessment process. Care management and assessment were identified by the 1989 White Paper, Caring for people, as being the cornerstone of high quality care (CMD 2006 p849 para 111.) This is primarily seen as empowering the service users and carers. ...read more.

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