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Introduction

Operational issues Payment security Most online customers expect to be able to pay for their goods online by credit or debit card. However, they want to be insure that their details will be kept confidential. To be secure all online payments must be: * Private and confidential only between customer and seller. * Conveyed intact and without any changes during transition. * Deleted fro the system after payment has been completed. SSL (Secure Socket Layer) allows standard browser such as Internet Explorer to send and receive information securely. Provides its users with secure payment, its users can check it by looking locked padlock symbol or "https" on the address line. SET (Secure Electronic Transfer) is more secure for online payments then SSL because information of the card e.g. card number wont be shown to seller, as when a cards company will authenticate the card through a digital signature. Unfamiliar trading conditions Unfamiliar trading can affect both, the business and its customers. The main reason for this is that online trading was relatively slow to take of, as customers were worried about buying services and goods online. However, once a new customer bought something online without any problems he/she becomes more confident to shop online. Businesses that are less successful than anticipated could have unsold products therefore they may struggle to pay money back which they have borrowed to pay website development. If customer that shop online won't get their answer quickly and receive the order on time then customers are unlikely to use their service or buy goods from that business in future. ...read more.

Middle

Websites are together by same users which are most known as hack mailers when they are at the most vulnerable state these for times such as seasonal times for example Christmas at time like this hack mailer would loose a retailer a sum gaining up to a million worth of pounds. A spoof is the definition of when a hijacker duplicates a website as a version of which customers may use, this will make customers think that they were dealing with actual organisation. However, this is easy to spot because it is copied very badly and links are replaced which lead to some illegal pornographic sites this is usually to mislead the companies reputation. This could be fatal as customers are asked to enter their bank details or credit card details which can be obtained by hackers which take all the customer money. Financial fraud can be caused by hackers getting into the organisations bank account. To the firm when payments are siphoned off or directed to the spoof site or even when customers are sent spoof mail asking for details which are personal this is also known as (phishing) Operational risks Website updating All websites must have someone to look after it and be updating it regularly so information is correct, up to date and all the products that are not in stock have a note "out of stock". The inferior thing is for customer to see that pages where not updated for a long period of time, for example a year or more. ...read more.

Conclusion

In addition it is also ordinary to back up system before making any changes, therefore if there are any problems system can be restored easily. Individual users should also train them selves to keep important data safe and back up their files regularly. Global business regulations Many people know that there are many differences between Britain and other countries. A packet of crisps or box of chocolate that you buy on holiday, even if they are made in UK they will still have a different package and will be in a language of that country the they are sold. Cars are made with left or right hand drive, record distance travelled in miles or kilometres, and is intended to fulfil with specific system on emissions and noise levels- which again vary from one country to another. Any type of business that is intending to sell on a global basis have to be ensure that all products fulfil with the appropriate law and technical policy that apply in that country of sale. Even if the country is English speaking it doesn't mean that it will have the same laws. For example Australia has different principles than UK, therefore many goods have to be customized or "Australianised" before the can be sold there. Many countries have different laws, for example in USA health and safety equipments are different from UK and other European countries. Therefore if specific product fails to meet the terms that apply in that country, then product will be banded from entering the country. ...read more.

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