report on business and retail operations in the travel industry

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Kirsty Jarvis

Retail travel assignment


        I’m a branch manager with ‘centre spot travel’ I’m looking to open another retail outlet in my area. Some investors have asked me to do a report to explain the business and its operations as they are not familiar with it.

        The UK retail travel environment has several agencies within its sector; independents; only have one or two outlets, usually managed by the owner may not be as tough on rules and uniform etc. multiples; are found on high streets throughout the UK, have well known names, they are often owned by large tour operators, have a large number of staff, crack down on rules and uniform. Integrated; part of a multiple, sell their own holidays first and e-agents; advertise holidays via the internet, sell holidays via the internet, offices not generally open to the public and have large call centres. For example e-agents operate as online travel agents; they may not have any retail shops. is an e-agent, a bloke called Mr. Hoberman owns it, and it is a worldwide company and advertises on the net. It employs 198 staff and has access to selling city breaks, cruises, spa’s etc.

        The UK business travel environment again, has several agencies; transnational; a company that sets up in another country. National; companies all over Britain, up and down the country.  Independent; one owner that just sells flights and accommodation to business people. Independent mixed business; leisure and business travel agent. Implant and e-tailor; Business travel agents that retail on the internet. The markets they serve are general business travel, corporate hospitality, incentive travel and e-agents. For example; implant is where a company sets up within another company. P&O business travel have an office in Corus; a big factory that employs 1000’s of people. It’s a travel agent within Corus factory so that employees/managers can book business trips.

        The types of products and services offered by retail are holidays and ancillary sales. The products and services offered by business are scheduled flights, accommodation and ancillary sales.

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        There are many trade and regularity bodies in the retail travel environment; ABTAC( association of British travel agents) ATOC(association of train operating companies), IATA(international air transport association), ATOL(air travel organizers license)

ABTA- is an organization which represents UK travel agents and tour operators. ABTA is responsible for the sale of 90 percent of package holidays. It operates under a strict code of conduct to promote customers best interest.

ATOC- represents train companies to the government regularity bodies, the media and other opinion formers on transport policy issues.

IATA- they represent, lead and serve the airline ...

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