There are many different requirements for reviewing support services including different systems such as diary, telephone and electronic communication systems and also includes storage and archiving and methods of communication.
Support roles can make use of diary systems. Diary systems can be paper based and also electronically based. The paper based diary is used widely used by support roles to organise themselves. They can write down quick diary entries and can see what appointments you have for the day. Paper based diaries are easy to carry around which means it is useful in meetings. Electronic diaries are the most used diary system in the business for instance, Outlook. It is quick and easy to make entries and can give you remainders when a meeting or deadline is coming up in which a paper based diary cannot do. The use of electronic diaries also means that invitations to meetings can be sent by email and can track who can and cannot attend that specific meeting. If the system crashes or there is a power failure then you will not be able to access the diary and it isn’t as convenient as you cannot carry it around from meeting to meeting.