The developement of the Travel & Tourism indutry

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H.Hales                                Travel & Tourism 

                                     The development of the Industry

Task: Assess the impact of key historical & current development on the UK travel & tourism industry

Socio – Economic change

The start to the industry was in 1938 when the government had plans to bring in a Holiday with Pay Act; this was to give all workers in the UK one week’s holiday with pay each year by law. Before this law, paid holiday pretty much didn’t exist, there were a few exceptions with the upper class lawyers, doctors etc, where they would get one or two weeks paid holiday but that was about it, and this new law was to give every worker a right to have a break from their jobs. Also before this the vast majority of workers would work all year round as they would not be able to afford to take a week or two off.

After the Act was introduced the effect was that all workers were able to take a holiday. This then led to the growth and development of many seaside resorts around the UK, which were seemingly popular holiday destinations. As in 1938 there weren’t many that could afford cars, the most popular method of transport was by train, busses were available also but the trains were more popular as you would be able to comfortably get your whole family on them. In 1938, the popular seaside destinations included places like Brighton, Blackpool, Scarborough, Hastings, Bournemouth etc. There was also a new attraction where people could spend there holiday, it was called Billy Butlins Holiday Camp which was just outside of Skegness, here you would pay your weeks holiday pay and you could take your whole family, they provided entertainment, accommodation, catering, activities etc. However due to the Second World War it wasn’t until the 50’s and 60’s that his business started to get popular.

During the year 1935 to 1945 there was a serious downfall in the travel & tourism industry due to the Second World War, almost no one went on a holiday during these years. After the end of the Second World War the industry started to kick off again, with seaside resorts being rebuilt and people were back taking holidays, increasing the employment and visitor numbers. In the 1950’s the government introduced a new Act which allowed all employees to take two week’s holiday each year, and also to the decline of workers in the industrial industry it led to the majority of people working shorter hours which also led to workers taking more holiday. The 50’s was like a big turnaround in the travel & tourism industry as you had workers being allowed to take two weeks holiday each year, also people working shorter hours which would have helped the industry, but the 50’s was also the generation where car’s and other vehicles became more popular and more affordable. This would have helped the industry a great deal, as it meant people would be able to drive to the destinations they want, with their families and all there luggage in the comfort of their own car. The majority of people would much rather travel in their own vehicle, rather than having to worry about the business and problems with public transport. This was also good for the country as cars dramatically increased the number in domestic tourism.

Technology – Developments

Through the years the technology in the Travel & Tourism industry has changed for the better and for the worse of the industry, there are various different developments in the industry that have helped it grow significantly over the years.

A key development was introduced in the 60’s that significantly helped the growth of the industry, it was booking systems. Now customers would be able to phone in to book their holidays. This did not have the biggest impact but it was more what it led to that had the impact, this was the birth of Global Distribution Systems and Computer Reservation Systems, these allowed Travel Agents to book into a global system to check for flight, at first this was used for airlines but eventually led to the Travel Agents and was used as a sales channel. One of the main CRS was called Galileo; it was founded in 1971 by United Airlines, and this company got bigger and bigger through the years, in 2002 this company had a 26.4% share of the worldwide CRS airline bookings.

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The next development was teletext and ceefax, when this was introduced it allowed people to access teletext or ceefax via their televisions in their own homes to browse all the holidays on their. It was a good feature as it had hundreds of late deals and bargain holidays on their, and the fact that people could sit in their own home browse it then if they see one their interested in they ring up the number that would have been provided. Teletext and ceefax is pretty much the same thing and that the only difference being that they were ...

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