Chain Management & Quality Assurance Management Functions

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Chain Management & Quality Assurance Management Functions


  1. Introduction                                                                                                                 P.3         

  1. What is Supply Chain Management?                                                                         P.4

  1. The Business of Supply Chain Management                                                                 P.4-P.6

  1. The Transfer of Information in Supply Chain Management                                        P.6-P.8

  1. Conclusion                                                                                                                P.8-P.9

  1. Bibliography                                                                                                                P.10

  1. Reference                                                                                                                        P.11


In its early days, a distributor’s job was simply to get manufacturers’ products into the hands of its customers in a timely, cost-effective manner.  Now, things have practically changed.  Companies must focus on moving information and products quickly through the entire supply chain, distributors, suppliers and manufacturers.  The faster information and decision flows through the company, the quicker it can responds to customers’ needs.  All organizations have a chain of networks or supply chain of varying degrees, depending upon the size of the organization and the type of product manufactured.  These networks obtain supplies and components, change these materials into finished products and then distribute them to the customer.  In another word, a supply chain is the stream of processes of moving goods from the customer order through the raw materials stage, supply, production, and distribution of products to the customer.

Managing the chain of events in the above process is what is known as supply chain management.  Effective management must take into account coordinating all the different pieces of this chain as quickly as possible without losing any of the quality or customer satisfaction, while still keeping costs down.  Pointing to industry leaders such as Amtil, Amcor, Coles Myer Limited, Woolworths Limited, AMP, ANZ, and Australian Post, it is certain that companies with the highest-performing supply chains are among the highest performers in terms of satisfying its end-customer, including manufacturing, logistics, finance, marketing planning and forecasting, and most importantly, customer service.  Clearly, optimizing the supply chain management is synonymous with operational excellence.  Coles Myer Limited is one example as it understands that by mastering supply chain and quality assurance management functions, it makes the company stand out from the crowd.  

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What is Supply Chain Management?

Supply chain management is the process of creating products for customers.  It spans from raw materials procurement, to manufacturing, distribution, logistics, warehousing, and product sales.  Supply chains exist in both service and manufacturing organizations, although the complexity of the chain may vary greatly from industry to industry and firm to firm.  An entire supply chain could exist within a single company.  For instance, Coles Myer’s supply chain has a workforce of about 5000 employees, spread across Melbourne-based Head Office and 19 Coles Myer-owned Distribution Centers throughout Australia.  Or a supply chain can span ...

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