Politeness Theory. The transcript of this conversation came from the customer services department of my work place.
Talking to Others Politeness Theory 26/03/2013 Course Work The transcript of this conversation came from the customer services department of my work place. The conversation took place during a telephone call that I answered from a customer. Prior to the start of my conversation I will be introducing my self and the customer, explaining who we are and what we are doing. Participant A. I am ‘Ilay”. I have been working in the sales and customer services department for 5 years. I’m female, aged 24. Participant B. The customer is a female aged between 40 / 55. She has been our customer more then 3 years and she is responsible for sales and the finance department at the company she works for. She called about a problem that she had come across, while using her new Microsoft word programme. First of all, the “Politeness Strategies” will be introduced then the transcript will be analysed according to this strategy, as much as possible. Transcription Keys (.) Pause of less then a second (2) Longer pause number of seconds indicated [ ] simultaneous speech Bold emphatic stress No Speaker Utterance 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 20 21 22 A B A B A B A B A B A B A B A B A B A B A B “Good morning, customer service department you are speaking to ‘Ilay’ how can I help you today?” “Good
What is discourse analysis? Discuss with reference to multidisciplinarity and a selection of relevant theoretical approaches
Ninn GoldsworthyEN20211009697 Ninn Goldsworthy 009697 What is discourse analysis? Discuss with reference to multidisciplinarity and a selection of relevant theoretical approaches. EN2021 This essay will try to answer the question of what discourse analysis is and what methods can be used to evaluate the spoken and written word. Dealing with two main example of analysing discourse, written and oral, this essay will provide examples of how these methods of analysing discourse work within the field, and how they link to analysing discourse as a whole. Discourse analysis involves looking behind the written and spoken word and being able to explain the differences between all that is said and written. (Rogers, R. & Mosley, M et al. 2005, Pg: 365). It is a little hard to determine the words discourse analysis accurately as there are several known definitions of discourse. In some definitions, discourse refers to the text that it is written in, or it may be that it denotes speech. (Crystal, 1992, Pg: 91) wrote that: ‘Discourse: a continuous stretch of (especially spoken) language larger than a sentence, often constituting a coherent unit such as sermon, argument, joke or narrative’ whether written, or spoken, discourse remains an intriguing and fascinating subject. The phrase ‘Discourse Analysis’ was first introduced in 1952 by Zellig Harri. Harris wrote: Connected
The Book Thief
The Book Thief Essay "Even death has a heart." (p.242) The Book Thief by Markus Zusak is a book of death, love, and survival. There is the death of a friend, love of a parent, and survival of those who can take it. World War II was a devastating period and many did not have the mental strength to survive it. The Book Thief is about Liesel Meminger and all her accounts with death and how she coped with it, how she survives it all through words. The book is narrated by Death, and throughout the book, he adds in his own input at times. The Book Thief makes you realize the power that words can have, you just have to pay attention to them. The Book Thief takes place in another time period. A time where words are the power. Hitler rules with words. Words can be very powerful, especially when people are so vulnerable. Hitler formed a whole nation by using his words to claim power and convince people that there should be a superior race. Hitler began the genocide of the Jews with his words. Words are a very powerful weapon at times. "The words. Why did they have to exist? Without them, ... there wouldn't be any of this. Without words, the Führer was nothing." (p.553) In the book, Liesel uses the words to calm her at times, and help her remember. To help her remember the past. To help her remember her mother and her brother. Books have different significant meanings for her, but