The functional areas that are involved in M & S:

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Samina Ahmad.              BTEC National Diploma in Business            Unit 1: Introduction to business

M3

Based on your poster, write an analysis of how the different functional activities you have identified help your chosen business to achieve its aims and objectives.

The company that I have chosen is M & S and their aims are:

  • To make profit
  • To expand
  • To increase market share
  • To attract more customers

The functional areas that are involved in M & S:

Personnel Department:

They are responsible for:

  • Monitoring and training staff.
  • Recruitment of staff.
  • Deciding on the salaries, bonuses, promotions and benefits.

This department helps to achieve the aim of making a profit as within M & S the Personal department takes care of the customer services and all the enquirers that the customers have by providing their customers with trained staff that are hard working and motivated to work. If the staff work properly and satisfy the customers the business may also expand as they will be making good profit. The personnel department also needs to monitor their staff from time to time so that they know where their staffs stands and if training is needed they would be able to know in which areas the staff need to be trained so that they can carry out their tasks properly. This will help to achieve the aim of attracting customers as customers will know that they can get the good service from M & S. the personnel department also advertises jobs and train their staff meaning that they would need financial help so they ask the finance department to help the them with their financial requirements, so that they can train their staff and then the finance is also involved with the personnel department because they need to pay the staff wages. The personnel department also helps the finance department by recruiting the most suitable staff for the finance department so that the tasks can be completed with in the finance department.

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Finance department:

The finance department are responsible for:

  • Wages,
  • Obtaining capital and resources,
  • Preparing accounts,

The finance department makes decisions about how the money should be spend by producing and setting budgets for each individual department. This helps M & S to achieve the aim of making profit as they help reduce costs and keep other departments spend less money.  The finance department also helps achieve the aim of increasing market shares as they produce financial accounts which benefit the shareholders and other stake holders in the business. The finance department is closely linked to other departments ...

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