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AO1 - Communication in Care Settings

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Introduction

Transfer-Encoding: chunked ´╗┐Communication in Care Settings AO1 There are many different types of communication that can be used in care settings. The first that I will be looking at is Oral Communication. When talking about Oral Communication, many people look into the communication cycle. This diagram below shows how effective communication can be achieved. When two people are communicating with each other, the first person has an idea, they then code their message, this message is sent on to someone else through talking, the second person receives the message and has to decode it so that finally, the message is understood and they can think of an appropriate response. Oral Communication can be defined as the process of expressing or sharing ideas and information by word of mouth. Informal communication can be defined as a type of verbal communication Some examples of Informal Oral Communication can include: Spoken word, telephone conversations, face to face conversations and business meeting discussions. These examples of Oral Communication are used in most people's daily lives and are more known to occur everyday. Formal communication can be defined as a type of verbal communication where the changing of information has already been defined, for example; requests, reports and commands. A few examples of more formal types of Oral Communication include: Classroom lectures, graduation speeches and presentations. These examples of Oral Communication are used less often in everyday life and are for more special occasions. As with everything, there are pros and cons to using Oral Communication. I am going to talk through the advantages and disadvantages that can be found when using Oral Communication. The advantages of Oral Communication are as follows; it is more personal because it is a conversation between two people that are expressing themselves face to face. An example of this is between a GP and a patient. The GP faces the patient and listens in order to show complete understanding and make the patient feel more comfortable in the environment. ...read more.

Middle

As you can see above, when first loading up the Norfolk and Norwich University Hospital page, there is a drop down menu which can enable those going into hospital to find out more about what will be going on, where they will be staying and they can even look up leaflets about any operations they could be having. This is to help anyone feel calmer and supported about the experience that they could be facing as it is a nerve-wracking experience for anyone who has not been before, or who has no knowledge of what a hospital is like. Another feature that can be seen on the home page, if you scroll down to the end of the page, are translations. This is to enable people, who may not speak English as their first language, access to the same information that others have because they too have a right to know what will or will not be going on during any procedures. The hospital homepage looks much more professional and people friendly, as it shows that they cater for the needs of people from other countries too. Not only is information gathered from web pages on the internet, information can be gathered and communication can also happen through social media such as Facebook, Email and other applications. Email is not often used nowadays because people find it much easier to text or call because it is much more instant when a response is needed, such as when a GP Surgery needs to confirm an appointment, they would phone the person up to confirm this and have an instant answer, instead of having to send out an email and wait for a reply which may not come because the person might not have checked their emails recently. This is why instant messaging is much simpler for finding out information when it is needed. I myself am a daily user of social media and texting, and only check my emails once a day so I find it more convenient to text and call. ...read more.

Conclusion

Using tone appropriately can enhance the conversation because people will feel comfortable talking to each other if a person is being kind and comforting with their voice. Pace of voice can also affect communication in a positive and a negative way due to different things. Negatively, would be when a person talks to quickly or slowly for a conversation. If a person is talking too slowly, the other person in the conversation is likely to get bored and become uninterested in the conversation. Similarly, if a person talks to quick, the other person will be unable to keep up with the conversation and will again, become uninterested. The person using inappropriate pace may not even realise that they are doing it. However, if a person speaks in the appropriate pace, communication is enhanced and the conversation will flow well. Finally, language can perform as a barrier to communication. If a person headed to their appointment and found that the GP they were seeing speaks in a different language, it would be very hard for the communication to flow properly for this reason. They both would be unable to understand each other. This is also the same when a person falls ill or has an accident whilst they are abroad on holiday. When they get to the hospital, they may not have a doctor that speaks their language available. This could mean they consent to things without fully understanding the procedure, meaning the person with ill health or an injury, could feel unsafe and unsure about their care. This is an example of bad communication. However, still using this example, if the hospital had a translator available to use, the communication would be much better because this translator works both ways. He or she would tell the patient what the doctor had said and vice-versa. This helps keep patients calm and feeling at ease about what goes on at the hospital. There are many different inhibitors and enhancers of communication as seen above. If they are dealt with in the correct way, communication should not be affected and it should be very effective. ...read more.

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