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Case Study - Review strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions

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Introduction

M2: Review strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions: Case study 1: Sarah Smith is partially deaf in one ear. She is 78 years old and also has arthritis. She has recently fallen in her home and has been admitted to hospital. The nurse on duty asks Ms Smith if she has taken her medication. When Ms Smith doesn?t answer, the nurse rolls her eyes, shakes her head and then hurries out of the room. After looking at the care plan, the nurse re-enters and doesn?t ask Ms Smith anything and instead administers the medication. Ms Smith asks her what medication she is being given and the nurse replies: ?you don?t need to worry about that; I?m here to see to it?. ...read more.

Middle

This will make the patient feel upset and she should make sure that the patient has not taken her medication and she should make sure the patient is feeling okay about it and that she has made a mistake and that she can take her medication right now. To help Sarah she should be given hear aids to help her with her hearing. This would help her to become more confident in herself. Also to help her she may be lonely and may need a befriender. Another way that can help with a good communication would be that D1: Evaluate strategies used in health and social care environments to overcome barriers to effective communication and interpersonal interactions. Advantages: The benefits would be that Sarah would be able to hear what the nurses would have to say and it would be easier for her to communicate with others. ...read more.

Conclusion

Despite the fact it may also be that Sarah does not understand what the nurse is saying and is confused to what is going on. However, the nurse would also be ignoring the requests the patients are making. Also the patient maybe be emotionally lonely and does not have any friends and it maybe that the nurse is not seeing that she is lonely and is only focusing on the physical side of things and with her health and not how her social life is like and her family and what she could do to help her as well Sarah has a lack of confidence and may not ask for the help she needs and what she has that can help her or it may be that the nurse is still not listening to what Sarah has to say. ...read more.

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