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Communication for Health Work

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01/12/2012 Communication for Health Work Task 1 Introduction Communication is a basic but critical part of life. It can be defined as ?the imparting or exchanging of information by speaking, writing, or using some other medium.? Oxford Dictionary (2012) Communication is used in a variety of ways from face to face, phone calls, letters or the more modern emailing, texting, social networking sites such as Facebook and video calling with sites such as Skype. (Communication, 2012) In the Healthcare Profession communicating can be a difficult process. It involves constant relaying and receiving message between not just the nurse and patient but also the patient?s family, nurse?s colleagues, supervisors and others. (Nursing together, 2009) 4.2 Active listening is defined as ?Also known as empathetic listening, a method of listening that involves understanding the content of a message as well as the intent of the sender and the circumstances under which the message is given.? (Tooling U, 2012) Regarding the healthcare profession attentive listening is crucial for many reasons such as gaining the patients confidence and trust and more importantly the need to be alert when listening to and relaying information from the patient. There are various models to ensure good clear communication such as the 6 steps in the communication cycle which will be covered later on. (Communication, 2012) The S.O.L.A.R method is also used to achieve this which consists of the following 5 steps: 1. Squarely face the person 2. Open your posture 3. Lean towards the sender 4. Eye contact maintained 5. ...read more.


It not only gives them a chance to get any worries off their chest but it opens the lines of communication to allow to get the intended information in. Methods of maintaining conversation The Communication cycle is a great way to be assertive in listening to the patient and also maintaining conversation as the system clearly shows them they are being listened to. Communication cycle broke down 1. A sends a message to B reading their body language to see how it is received 2. B tells A his clarification of the message (reflection) 3. A judges that clarification is precise. If not they send the message in a different way which is again translated by B 4. When A judges that B has the correct message he repeats stage B with the new information the cycle is repeated 5. Lastly B paraphrases the whole message to show interpretation (Communication, 2012) 6 steps of communication 1. Aiming ? The sender formulates an idea of what message they want to send 2. Encoding ? The sender uses words, expressions, body language and gestures to encode the message 3. Transmitting - The sender reads the recipient for signs in body language and so on to show that they are ready for transition which is then vocally submitted 4. Receiving ? The recipient then absorbs the message 5. Decoding ? After absorbing the receiver then decodes their understanding of the message 6. Responding - Showing a person that they have been heard, including the use of non-verbal techniques that show interest, such as nodding of the head. ...read more.


For example a Doctor may see fit that his H.I.V patients children and partner should be informed of her condition for the safeguarding of them all as they are unaware and could be at risk. It can only be breached legally when for example when someone has obtained a court order to retrieve information. For instance if the partner off the above example had heard rumours that his partner and mother of his children had H.I.V and after being challenged she was reluctant to tell him, he could then apply for a court order ordering the Doctor to release the information. It can be breached in cases where the Doctor believes it is in the patient?s best interest to disclose information. A good example of this would be if the lady with H.I.V was refusing to accept treatment and her condition was deteriorating he could go to his management to discuss possible interventions. (Royal college of nursing, confidentiality, 2012) Confidentiality can be breached in the following ways: 1 With consent of the client 2 If disclosure is clearly in the patient?s interest but it is not possible or is undesirable to seek consent 3 If it is required by law 4 If it is unequivocally in the public interest 5 If it is necessary to safeguard national security or to prevent a serious crime 6 If it will prevent a serious risk to public health 7 In certain circumstances for the purposes of medical research. (Royal college of nursing, 2012) If confidentiality is broken an individual can sue through a civil court. That person can also complain to the Information Commissioner if there is a breach of the 1998 Data Protection Act. ...read more.

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