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For this assignment I needed to attend a care setting where I carried out a one to one interaction and a group interaction. Both the interactions looked at communication and values. The group interaction involved a group of children

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A01 For this assignment I needed to attend a care setting where I carried out a one to one interaction and a group interaction. Both the interactions looked at communication and values. The group interaction involved a group of children and myself which meant that the communications varied between this. However the one to one interaction just involved an individual, which meant it differed from the group interaction. My communication skills were observed in both the interactions. The setting which I attended was Bridgewater Primary School. Communication is a day to day thing. It is a process that people use to exchange thoughts using several methods. There are lots of different types of communications as people may have a foreign language, or disability. Clients may be deaf or blind and elderly people may find difficulties understanding. In health and social care settings people use communication for giving and receiving information, between health professionals and care workers. (7) The communication cycle is about the process of sending and receiving messages successfully. The communication cycle is recognised as someone sending a message, this message is then received by the opposite person who then de-codes the message and sends another by responding or giving feedback to the original message. The process then repeats and builds into a communication cycle. Below is a diagram which shows the process of effective communication. (5) Communication skills are important in order to get the message across to others clearly. It is better to receive the correct communication instead of a misunderstood message. It is a way to learn, express ideas, feelings and opinions. Communication skills are highly important in work based environments. Through these skills service users can build up and establish relationships with colleagues. There were many different types of communications that I used during my interactions. The main skills I used were verbal and non-verbal communication skills. (Approximately 93% of the population all over the world use non-verbal communications of which 55% are facial expressions and 38% is paralinguistic, whereas only 7% of the population use verbal communication (7)). ...read more.


An example of a closed question I used was "did you enjoy the book?" whereas an example of a closed question was "what part of the story did you enjoy the most?" By this I could see that the child was paying attention and interest in the book she read as well as myself being interested in her opinions. By this I transmitted the value of promoting and supporting individuals' beliefs and rights as I was prepared to listen to the girl whilst expressing ideas and feelings. After reading the story I then wrote inside the girls reading diary book, which was important as it showed a record of all the books she had read. I wrote that the child read brilliantly, showed great expressions and use a very good tone of voice. I finished off the comment by saying how confident she was whilst reading and a big 'well done' I also drew a big smiley face to give a positive sign. By doing this I helped build the girls' confidence as well as self-esteem. This also showed that she achieved something and it showed a sense of pride as she could then take her reading book home and show her parents how well she did. By doing so I transmitted the value of praise. During this interaction I helped build the self-esteem of the children by praising them through comments such as 'well done', 'that's brilliant', 'excellent work', and 'keep it up'. It is very important to praise as it helps build self-confidence. This transmits the value of promoting dignity and worthiness. This will give them the feeling of achieving something in life so by saying prompts and encouraging the children I transmitted the value of praise. I also smiled frequently to encourage the children. I called the children by their chosen names; by doing this I was transmitting the value of respecting service users as individuals. ...read more.


Overall I think that my activities were fairly successful as a whole. The only key problems were mainly the barriers that I faced however as I managed to overcome these barriers it shows that I am able to deal with problems effectively. Another part that wasn't covered in depth was the importance of legislation. However I mentioned the importance of anti-discrimination and confidentiality but legislations such as the Data Protection Act 1998 and the Disability Discrimination Act 1995, which are related with these issues were not explained. I think if I was to re-do this report, I would carry out my interactions at two different settings. The first, an early years setting and the second, a residential care home. This is because I could then compare and contrast the different ways of communication between service users at different care settings. For example paralanguage, my paralanguage between children at an early age and adults would be very much the opposite. I would use a soft, bright tone for younger children whereas I would use a clearer and louder volume. The one thing that I would definitely maintain would be transmission of the values within the care value base, as these apply to all care practitioners in all care settings. By doing these interactions I have gained knowledge about communication and the impact it can have on others. It is something people take for granted and don't think about. I am aware of which communication skills are needed to communicate effectively and I now know the importance of transmitting the values of the care value base when working with service users. Whilst working with the children and the wonderful staff at this care setting. I have also had a chance to develop my verbal and non verbal skills and my active listening skills within a care setting. I have also gained confidence and a lot more awareness about how communication varies between care practitioners and the service users. Bibliography Throughout this assignment I have put in brackets. For example (1), next to key terms/skills or definitions. ...read more.

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