Health and Social Care Oral Communication
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Oral communication Oral communication is used in various care settings for example; doctors surgeries, hospitals, old peoples homes and even in the patients home during call outs. Oral communication needs to be used to give important messages to patients of colleagues. Doctors need to tell patients about illnesses related to the patient or advice and help about medications. Some old people suffer badly from lots of different illnesses so they will need extra care. To help with this, care workers will need to make sure oral communication is used greatly to explain about medicine or anything other thing to calm or comfort the patient. People in the health profession need to obtain information through oral communication. This is vital as it can help to decide what's wrong with the patient e.g. a patient who has gone to their doctor, explaining symptoms they are experiencing a doctor or a nurse would be able to work out specific treatments for the patient based on the information given.
However if the doctor just listens and does not judge the patient for problems they are having they will build up more trust towards the doctor and feel happy about talking to the doctor about certain problems. Common interests are important for patients in health care settings. This is because some patients attend social clubs for their illness. Some of these people find it hard to socialise so by having the same interests as someone else it will give them something to talk about and also build a relationship with that person. This is a great way to get maybe some of the quieter patients to interact with each other. The effectiveness of tone of speech can vary depending on how loud or politely someone is speaking. If a nursery nurse shouted at a child the child would probably become upset and wouldn't want to talk to the nursery nurse, they may also become quieter as they may be scared of getting in trouble again.
Stereotyping people is similar to patronising people as it can cause upset. For example if a health professional viewed all travellers as trouble makers it would cause that group of people to be upset as they are represented in that way. The patients would therefore not want to communicate to the health professionals. Inappropriate language may well be oral communication but is very offensive to most people. Inappropriate language could include swearing or slang. This type of language can prevent people from communicating orally. For example if a patient were talking to a nurse rudely the patient would most likely be ignored even if they did need help with something. Lack of awareness or disregard of individual difficulties and disabilities is very naïve. People who do not show any respect or awareness for a type of disabilities or difficulties prevents those who are suffering with problems related to this. They may find it upsetting and hard to communicate. For example in a hospital a disabled person in a wheelchair and the person pushing the wheelchair could be communicated to differently. The person pushing the wheelchair could be spoke to more by a health professional rather than the disabled person.
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