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Multi-Agency working and safeguarding adults in care.

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MULTI-AGENCY WORKING UNIT ELEVEN SAFEGUARDING ADULTS DISTINCTION TWO There have been various cases recently in the news to where abuse has been either suspected of confirmed, for example the Panorama undercover programme at Winterbourne view whereby a range of physical, emotional, psychological abuse were identified. Abuse is defined as 'A violation of an individual's human and civil rights by any other person or persons'. Vulnerable people are more open to abuse due to the individuals either not being able to stand up for themselves and are usually unwell, frail or/and confused. Different types of services try to combat this abuse through taking a multi-agency approach whereby the organisations all work together to discover ways of preventing the abuse from taking place in the beginning or resurrect the situation when abuse has been confirmed by providing a range of support through support planning and single assessment. Rather than the organisations working separately and providing separate services without any communication, multi-agency working encourages the services to work together through sharing information and a co-ordination of approach whereby the individual's needs are central to the process and that a person centred care approach is used. With multi-agency working there will be an array of professionals from different agencies where they will combine each of their individual skills and expertise to meet all of the individual's holistic needs. ...read more.


Not only this but it is also a chance for the service users to understand what procedures and guidelines that the care service has and their own rights emphasised to increase their expectations of the individual care that they receive. When the service users are clear on the guidelines they are more understanding on the what the behaviour of the staff should be, so not only are these guidelines are for the use of the staff but they are also for the service user to know what is acceptable behaviour from the staff and what is not. This is why the complaints procedure should be understood by all service users of the health facility and should be able to gain access to by all even if support is needed from an advocate from outside the organisation when making a complaint. So that there is a guarantee that all the staff members understand new procedures and policies, training needs to be implemented. Each new staff that works at the service also will require a formal induction whereby all of these policies and procedures are explained thoroughly, which will then underline their expected behaviour and practice in the service. Without training taking place, abuse is more likely to happen because of the poor practice and the workers lack of understanding of the policies and procedures. ...read more.


This however may not always go to plan due to the loop holes which can still be identified in cases such as in the Winterbourne View residential care home whereby Panorama went undercover after a whistleblower who previously worked at the care service alerted higher authorities with the management at the care home and to the Quality Care Commission however his claims didn't get followed up however after the programme was shown the Safeguarding Adults Board were made aware and appropriate action was taken in line with established and procedures which should have been followed by the staff members previously to prevent the abuse. The abuse in which was taken place could have been prevented through thorough training of the staff and ensuring they were up to date with these policies and procedures. Not only this however but the recruitment of the staff should also have been more carefully picked with staff members with job history of being a tattooist with no previous healthcare qualifications. In conclusion if the policies, procedures and guidelines were followed correctly and appropriate training was also implemented then the abuse that took place at Winterbourne View would have never happened. If the communication between the different services was also improved through a multi-agency working approach then the abuse could have been stopped a period of time before the Panorama programme. ...read more.

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