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Unit 2 task 2 - Organisational policies and procedures to promote anti-discrimination

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´╗┐Organisational policies and procedures: Policies Equal opportunities: Under the Equality Act 2010, everyone should be given the same opportunities no matter what their race, gender, sexual orientation, age, family status etc. In a care setting this would mean that all service users are offered the same benefits, same meals, same opportunities etc. Equal Opportunities policies should state that there will be no discrimination on the grounds of sexual orientation in recruitment, promotion, training or transfer, terms and conditions of service, discipline or dismissal, and that harassment of lesbians, gay men and bisexuals will not be accepted. Bullying: Bullying is a type of behavior from an individual or group that is repetitive/regular. It can be aimed at a single person or aimed at a particular group of people. Bullying within the health and social care sector may be very damaging to the patient. It may result in the person having low self-esteem and confidence levels, they may feel very angry and powerless at the same time, they may also be worried to talk to the carer as they may feel disempowered and belittled. Examples of bullying or harassing behavior include: spreading malicious rumours, unfair treatment, picking on someone, regularly undermining a competent worker, denying someone?s training or promotion opportunities. ...read more.


Confidentiality policies should state what is expected of all care workers and service users in the care setting, and clearly state the laws regarding breach of confidentiality, and what will happen if confidentiality regulations are breached. Health and safety: health and safety regulations and procedures intended to prevent accident or injury in workplaces or public environments. A health and safety policy should describe how the care setting will manage health and safety and will let the staff and others know about the care settings commitment to health and safety. It should clearly say who does what, when and how, and what the consequences will be if the policy is not followed. Procedures Positive promotion of individual rights: positive promotion of individual rights could be promoted for example by notice boards in the hallways, reception areas or staff rooms. Having a charter and having the charter on display for the service users to read would promote individual rights as it would show the service users what to expect from the service so that if they are not receiving top quality care then they can act upon this. In addition, policies and procedures should be available for the service providers to read to help them guide to certain things if they are unsure about anything or they can be informed of where the policies and procedures can be found. ...read more.


Equality, diversity and rights legislation are also updated and staff must be informed of these changes when they arise. Complaints procedures: When a complaint is made in a care setting, all complaints should be taken seriously, whether they are made verbally, written, or by email. The person making the complaint should be treated fairly and with courtesy, and confidentiality should be maintained at all times unless the person making the complaint gives permission to act otherwise. Anti-discriminatory practice Anti-discriminatory practice aims to counteract the negative effects of discrimination on service users and/or care workers. All employees in a health and social care setting should promote this practice to ensure equality for everyone in the setting and help get rid of any discrimination. This is important because it ensures that the effects of discrimination don?t prevent service users? needs being met, For example in a school if a child goes to the afterschool homework help club, but one of the teachers there repeatedly ignores him because he is black, he may stop going to the homework help club and end up getting in trouble in class for not doing his homework, however if the school had anti-discriminatory practices and he wasn?t discriminated In the first place then he would be receiving the help he needs to succeed in his work, which in turn helps his overall education. ...read more.

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