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Certificate in Principles of Business and Administration (Level 2) Unit Four: Principles of Supporting Change in a Business Environment

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Introduction

´╗┐Business and Administration Unit four: Principles of supporting change in a business environment Assessment You should use this file to complete your Assessment. * The first thing you need to do is save a copy of this document, either onto your computer or a disk * Then work through your Assessment, remembering to save your work regularly * When you?ve finished, print out a copy to keep for reference * Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area ? make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 3 pages and is made up of 3 Sections. ________________ Name: Matthew Jonathan Smith ________________ Section 1 ? Understand why change happens in a business environment 1. Explain why change happens in a business environment. You should include at least three reasons in your answer. Change can occur in a business environment for a variety of reasons, and those changes can be reactive, when a business responds to external pressures, and proactive, when a business changes due to internal demands. ...read more.

Middle

2. When a business is going through change: 1. Describe the different types of support that people may need. The different types of support that people may need when a business is going through change include personal support and counselling. This may be appropriate where people are being moved to another role or location which they have not chosen themselves. Training in new working systems is required where an individual's job has changed to involve new or different technologies. Redundancy support is a specialist type of service offered in cases where the company has had to lose some of its staff. This type of support can include practical help in applying for new jobs. 1. Explain the benefits of working with others. The benefits of working with others when a business is going through change are because it encourages a good level of co-operation, a supportive network of co-workers, help and support when you are experiencing challenges or difficulties with new processes, and a team approach to finding solutions to new ways of working. ...read more.

Conclusion

If you can see a benefit for 'you' as to why the changes are happening it is often easier to accept, but unfortunately the changes may not always benefit you directly. In these situations you will need to think about who else may benefit, and why this is important. A new procedure may take you longer, however, it could allow a better service to be given to your internal/external customers, which could result in better working relationships and/or customer loyalty. 1. Identify ways of responding positively to change. Ways of responding positively to change include keeping negative thoughts to yourself, always looking for the benefits of a given situation, not discussing negative issues among colleagues, always maintaining a positive mental attitude, finding ways to work with the new change rather than against it, always offering positive and helpful suggestions to your team, and showing enthusiasm towards new activities and working methods. Once you have completed all 3 Sections of this Assessment, go to www.vision2learn.com and send your work to your tutor for marking. © Creating Careers Ltd 2011 Page of ...read more.

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