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  • Level: GCSE
  • Subject: ICT
  • Word count: 3888

Bussines and Communication Systems

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Opeyemi Ore GCSE Coursework ICT To: Mrs Callaghan From: Opeyemi Ore Date: Subject: Business and Communications Systems Coursework Form: 11A Section 1: (Terms of Reference) Introduction and the purpose of communication Business and Communications is everywhere! It is an influential and important part of our lives. I will be investigating about two styles of communication; one is the internal communication system within my school, which operates between my staff; the second one is how external communication methods are used in my work experience placement. The purpose of communication varies a great deal and there are many ways of communicating. I am going to explain the concepts or purpose of communication and the different categories of communication: * Giving out information to inform employees of future meeting or to notify a member of staff that a mishap has arose. * To inform customers of updates to any products or new services. * To collect information - such as personal details for personnel records, market research, data, etc. on sales products... * To clear up problems or misunderstandings in the business organisation. * To keep the business organisation operating effectively and smoothly. * To convey the organisation in a positive and public way by eliminating errors, managing problems efficiently and having a clear, trouble-free two-way communicating system with fellow customers, suppliers, stakeholders and fellow employees therefore giving them respect in the municipal eye. Furthermore computer communication systems have become important because by using them we are: * More productive - we can complete a greater number of tasks in the same time at reduced cost by using computers than we could prior to their invention. * Able to deal with vast amounts of information and process it quickly. * Able to transmit and receive information rapidly. At the end of my report, I s Section 2a: Objectives of Internal and External Communications (Processes of Communication) ...read more.


13. How do you store information? questionnaires for admin staff, teachers, head of department, senior staff Questionnaire for the Management/Admin Staff 1. What system of communication do you use to engage your employees? 2. How do you converse with your employees of lower hierarchy? 3. What type of method do you use to inform employees of change in the normal routine? 4. Who is the manager (the highest of the chain of command) of your organisation, is the communication comprehensible? State reasons. 5. Poor communication with teachers, and senior staff has dire consequences, how do you combat the effects of poor communication if it happens? 6. Are the employees accustomed and comfortable to the current method of communication? Questionnaires for Learning Staff/ Teachers 14. What means of communiqu� do you have with parents? 15. 16. How do you converse with pupils? 17. Why is the communication with pupils in this way? 18. In case of an emergency, how would you communicate with the parents? Why? 19. How do you inform pupils of updates to any means of information? 20. For fear that the scenario of the communication with pupils breaking down, how will you counteract this scenario? 21. How do you store information? Questionnaires for Head of department 1. What is the means of communicate with the people that you are in charge of? 2. Name 2 disadvantages and 2 advantages of your way of communicating to the people you are in charge of? 3. What will you do if the people you are in control over are not doing their job properly? 4. What is your best way of communicating? Section 5a) Secondary Research (Various Methods of Internal Communication) Internal Communication includes all communication within an organisation. This may include your colleagues, supervisors basically the people you work with. Internal Communication may be written, oral, face to face or computer based. Internal Computer Based Communication includes Memos, Reports, Computer Networks (Intranet) ...read more.


Sometimes the term refers only to the organization's internal website, but often it is a more extensive part of the organization's computer infrastructure and private websites are an important component and focal point of internal communication and collaboration. 6 Advantages of using an intranet based communication system are: * Workforce productivity: Intranets can help users to locate and view information faster and use applications relevant to their roles and responsibilities * Time: With intranets, organizations can make more information available to employees on a "pull" basis (i.e., employees can link to relevant information at a time which suits them) rather than being deluged indiscriminately by emails. * Communication: Intranets can serve as powerful tools for communication within an organization, vertically and horizontally. From a communications standpoint, intranets are useful to communicate strategic initiatives that have a global reach throughout the organization. * Enhance Collaboration: With information easily accessible by all authorised users, teamwork is enabled. * Cost-effective: Users can view information and data via web-browser rather than maintaining physical documents such as procedure manuals, internal phone list and requisition forms. * Promote common corporate culture: Every user is viewing the same information within the Intranet. Section 8: Sources that I have used for my coursework Edexcel Business and Communication Systems. Village Infants School Sanders Draper Specialist Science College Personnel Given to School admin staff (10) (science techs, secretarial staff, curriculum assistants, Bursars office) Head of Department/Senior Staff(6) Teachers (6) Teaching Assistants (6) Questionnaire HOD/Senior Staff Please circle your responses Which methods of communication do you use to contact other HOD/Senior Staff Face to Face Email Walkie Talkie Telephone Intranet Other..........................................Please state Which methods of communication do you use to contact teachers? Which methods of communication do you use to contact teaching assistants? Which methods of communication do you use to contact admin staff? Which methods of communication do you use to contact pupils internally? Which methods of communication do you use to contact pupils externally? Section 9- The Action Plan: DATE WHAT I INTEND TO DO BY WHEN RESOURCES I WILL USE PROBLEMS/ AJUSTMENTMS ?? ?? ?? ?? 1 ...read more.

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