Evaluate the role of IT in service operation

The first 200 words of this essay...

Contents

Sections Page

1.0 INTRODUCTION .... 1

1.1 From Manufacturing to Service Operations .... 1-2

1.2 Evolution of IT in Service Operations ..... 3

1.3 Key Principles in Operations Strategy ...... 4-5

2.0 IT's ROLE IN BANKING SERVICE OPERATIONS ..... 6

2.1 Strengths ..... 6-9

2.2 Weaknesses ..... 9

2.3 Opportunities ..... 9-10

2.4 Threats/Challenges ...... 10-11

3.0 IT's ROLE IN BANKING SERVICE OPERATIONS ...... 12

3.1 Strengths ..... 13-18

3.2 Weaknesses ..... 18

3.3 Opportunities ..... 19-20

3.4 Threats/Challenges ...... 20

4.0 FINDINGS AND CONCLUSIONS

4.1 Impact of Globalisation and Deregulation on the Industries ..... 21-22

4.2 Analysis and Evaluation ..... 22-25

4.3 The present and future needs of IT in Service Operations ..... 26

REFERENCES & BIBLIOGRAPHY ...... 30-35

TABLES AND DIAGRAMS

Diagram 1 ....... 13

Diagram 2 ....... 15

Diagram 3 ....... 16

Table 1 ...... 2

Table 2 ...... 17

Table 3 ....... 22

Table 4 ....... 24

Table 5 ....... 25

EVALUATE THE ROLE OF IT IN SERVICE OPERATIONS