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Introduction

Business At Work TESCO Introduction My chosen company is Tesco. Tesco is the most successful supermarket chain in UK because of its well-known good services and product quality. To maintain this loyalty, they go greater lengths to improve and sustain quality. A supermarket is a large organisation that sells its products to the customers such as food, electrical goods. Tesco is one of the largest supermarkets and one of the most profitable retail businesses in the world. They offer a wide range of products such as food and non food products they also offer a wide range of services to meet customer needs. Company information In the UK alone Tesco have 1,982 stores which include 62 new stores opened this year. They are the number one food retailer in the UK. There UK market have grown by 7.9% and profit by 6.9% this year. This year they have made a turnover of 21,615 million. They have gained 3.3 million new customers in the UK. There net assets have increased by �993m over the past year to �6,559m. There fixed assets have increased by �2,558m. Our loyal and committed staff have helped make us Britain's biggest supermarket. This year we have taken on an additional 9,000 people, with a further 5,000 over Christmas, to help serve our customers better. ...read more.

Middle

A way to improve is by expanding or improving services etc. Mission Statement is At Tesco, our principal aim is to provide our customers with consistently outstanding products and services - through the best stores and provided by the best people. Above all, we want to be the company that our staff and customers alike rate higher than any other. Business objectives Tesco's business objectives are; 1 To provide exceptional value and choice for our customers. 2 To improve on out non food business such as electrical and clothing. 3 We try to change and respond to our customer needs and wants. 4 To expand in to new areas. Business Ownership Business ownership is all the ways a business can be run such as a; Sole trader which is a firm owned by one person, usually the individual who has day to day responsibility for running the business. The advantages of this are you are your own boss and you get to keep all the profit. The disadvantages are you need to do alot of paperwork, Banks might not give you loans. Partnership are often used by groups of professional people such as solicitors and estate agents. The advantages are you get longer time off for holidays, there are flexible hours. ...read more.

Conclusion

Things like the telephone, email, fax machine etc. Internal commmunication is when communication is made outside a business. Things like a memo, notice board etc. so the effects are its easier for tesco to send reports etc and graphs. When comunicating internally tesco uses intercoms and loads speakers that you can hear all over the buliding. when communicating externally tesco uses email, fax and the telephone when there communicating outside of the business. Ict effects the business every single day because tesco is always using ict for example the tills need ict and the manager has to communicate to his employees and he would use it to create reports and graphs etc on how well or bad tesco are doing. The effects ict had upon tesco are that it makes it easier to check up on people who are not at work and some employee's can work at home depending on what the employee does. Quality Quality means how good a certain thing is such as the service at tesco is good quality service. Quality assurance is like a program that guarantee's a standard level of quality. System of control means to guarantee by that a certain amount of quality is being maintained during the production of the product such as food, sevice etc., as well as the product itself are inspected. ...read more.

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