Prior to that I worked for Bank of America from the age of 17 during that time I learned the importance of keeping records accurate and up to date, being diplomatic and calming situations down before they could escalate further. I have also showed flexibility both in completing overtime when needed and working various shift patterns including night work.
During the 6 years at the bank I also completed a Personal Development Programme which :-
- Taught me the functions of the different areas of the bank.
- How the departments interact with each other.
- Allowed me to help run departmental competitions.
- Saw me act as a middle ground for the manager and the people on the floor.
- Represent what people wanted and needed.
- Gave me the opportunity to complete the following courses:-
- Time management
- Organisation Skills
- Personal Impact and what it can do
- Giving and receiving feedback
- Managing change
- Presentation Skills
I have the ability to work with and communicate with people from all levels. Working in the fast paced environment of a call centre this has enhanced my abilities to think quickly on my feet, and make quick but informative decisions. I am a positive and practical person with a determination and focus to succeed. My administration skills are to a very high standard and I have completed internal courses in most Microsoft office packages meaning that I have a high knowledge of them. I work well as a member of a team but also under my own intuition and I am not scared of asking for help if I need it.
If you were to ask my friends about me they would say that I am a hard worker who is always ready for a challenge, I am loyal and I love my family immensely.
Over the past few years I have cared for my family in different ways, My father had a back operation and I helped to change his dressings and keep the wound clean as well as generally caring for him. Last year my mother had an operation on her stomach which also needed cleaning and dressing as well as general care for her like bathing and dressing her. Even more recently unfortunately my father has had a stroke and as a family we have all been helping with his rehabilitation.
Currently I am attending an Access Course to prepare myself for higher education and in my first two exams/ assignments I have scored merits which to me proves I have the capability to learn and the thirst to gain more knowledge.
My family and friends have all been supportive of my decision to choose Nursing as a career and have commented on how committed I am with my current course and how I am suited to this kind of work and they are all proud that I will be the first of the family to go to university.