Ict in a business

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HISTORY AND AIMS

John Cadbury, a Quaker opened a one man business in 1824 in bull street, Birmingham. He opened his shop next to his father’s drapery and silk business. In the grocery shop at the start he sold tea, coffee, hops and mustard. To attract the people’s attention he employed a Chinese man who dressed in religious clothing and sold his products in the shop. Cadbury limited is the confectionary division of Schweppes plc. This shop would become the foundations of Cadburys, a world wide chocolate producer. Around 1931 his business had developed from a small grocery shop with john Cadbury becoming a manufacturer of drinking chocolate and cocoa and that was then the start of Cadburys manufacturing business as it’s known as today.

On 1st march 1824 john Cadbury posted an advert in the Birmingham gazette, which said;

“John Cadbury is desirous of introducing to particular notice `cocoa nibs`, prepared by himself, an article affording a most nutritious beverage for breakfast.”

The Cadbury brothers in 1961 took over their fathers business they did work in the business previously but the prospects were still daunting.  

Cadburys main aims are:

  • Make a profit

Cadburys is a PLC; this means it is owned by share holders. The more profit that Cadburys makes the more money that is given to the shareholders happy

  • To Reduce waste and help the environment

Cadburys want to reduce the impact the company has on the environment.

  • To make quality product

Cadburys want to make a product that their customers want to buy.

If a business grows to a certain size then it splits into
many departments. The different departments concentrate, employing
people who specialise in these areas.
The main departments in a business might be:
Department Role
Accounts Provides a detailed record of the money coming in and going
out of the business and prepares accounts as a basis for financial
decisions
Human Resources or Personnel Deals with all the recruitment,
training, health and safety and pay negotiations with unions/workers
Production Makes sure that the production plans are met on time and
products of the right quality are produced
Purchasing Buys all the raw materials and goods required for production
Sales and marketing Sales function deals with all aspects of selling to customers; the marketing function carries out marketing research, organists advertising and product promotion

There are many tasks every business needs to do if it is going to  succeed. Each of these tasks is described as being a function of a business. The following is a brief introduction to each of these  functions:


Human resources 

 Human resources make sure that the business has the best staff for the job and that they are able to work effectively in a safe environment. Human resources deal with the training, employment, health and safety and discuss with unions/workers. Training is when the workers learn how to do the job. Employment is when the have to hire the right people for the job.

Finance

Finance keeps a record of all money coming in and going out of the business. They have responsibility for securing finances for future increase and paying staff and suppliers. They keep a detailed record of the money coming in and going out. Finances deal with wages and loans. Finance also has to pay for the materials and equipment that have been used.

 support 

Administration and ICT support ensure the smooth running of the business on a day to day basis. Some of the responsibilities they have are office duties, cleaning, computer and software support, security and health and safety. Clerical work is a main job. Some clerical work are sorting out mail and filling. Technical support is another job. These workers mostly deal with technical problems.

 

Operations have the task of producing the goods or service in the most efficient way. This is done by making best use of the business’s staff, machinery, building and raw materials. They also make sure that the production plans are met on time and products of the right quality are produced. People that work in productions have many jobs. Some examples are getting the right materials, planning, and monitoring budgets

Marketing and sales

Marketing boost the level of chocolate being sold by carrying out research. They carry out surveys. They also organize the advertising and the production. Sales function deals with all aspects of selling to customers. Marketing sales find out what audience there chocolate bar is for. They also research on which companies would buy there product and how people would know about there product. Sales teams are located in different places. Some can be found Local, Regional, national and international.

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Customer service 

There are four major things about customer service. The first thing is that Customer service provides information. The second thing is that they give customer support. The third thing is that they give customers after sales support. The last thing is that they give customers advice.

Research and development

Research and development design new products. They update the old ones. They design the wrapping and test new products. They do this to test out new designs and make more money. They find out how much people would pay for a chocolate bar. The ...

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