The UK retailing environment - (PEST)
Tesco was founded in 1924 by Jack Cohen. The chain grew rapidly, accelerating in the 1960s and thereafter as the concept of the supermarket became increasingly popular. In a couple of decades, Tesco has developed from its original pile 'em high, sell 'em cheap model into the UK's pre-eminent food retailer, with a little over 15% of the UK grocery market. This performance was capped in April last year when the company announced, rather nervously, that it had made more than £1 billion in annual profits.
Tesco has become increasingly aggressive in the last few years. During the late 1980s and early 1990s, the company increased its market share steadily but it remained a constant distance behind Sainsbury's. However, Tesco's share overtook that of Sainsbury's during 1995 and, by the middle of 1996, it had opened up a 2% lead. This shows that Tesco is looking to build on its leadership by constantly working to ensure that it is maintained. Sainsbury's, on the other hand, could be said to have been complacent, especially as it was continuing to gain share. However, Tesco's recent aggression has been matched by a poor performance from Sainsbury's.
Sources: hemscott.co.uk
Sources: Institute of Grocery Distribution
hemscott.co.uk
Case study
Why was Tesco able to overtake Sainsbury’s
as market leader in UK food retailing?
How has it sustained this competitive advantage?
All started in 1994, when Tesco beat Sainsbury's to buy supermarket chain William Low - giving it an important presence in Scotland. In 1995, Tesco overtook Sainsbury's as Britain's biggest food retailer (Exhibit 1.2). A host of initiatives were responsible.
So why have shoppers been abandoning the 1980s favourite Sainsbury and allowing the one-time dowdy-seeming Tesco to make a soaraway comeback?
Stores at war: The wining secrets. What has Tesco done right that Sainsbury's hasn't?
High street presence
- Soon after the sudden growing of out-of-town superstores, Tesco realised the value of keeping a high street presence. In June the 4th 1999, it had 41 Metro stores in prime spots in the centre of towns and cities. For years, Sainsbury ignored the trend back towards convenience, but in 1998 caved in and decided to set up "Local" shops. There were still only two.
Internal
- Then there was the 'Clubcard', Tesco's loyalty card that earns customers reward points every time they shop. Lord Sainsbury famously dismissed it as "electronic version of Greenshield Stamps". But 18 months later Sainsbury was forced to make an embarrassing U-turn and introduce its own loyalty card when the Clubcard took off.
- Next, Tesco's range of own-label economy lines gave shoppers the chance to save money on basics. The group also pushes non-food sales, including clothes and home entertainment. At one stage, it offered some of the cheapest PCs - with the added incentive of earning Clubcard points on a major purchase. Most recently, it has been selling mopeds.
- And Tesco was first to react to customers' frustration at long check-out queues, initiating a "one-in-front" policy - if there was more than one customer in front, they would open another check-out.
- Tesco also removed sweets from check-outs, pleasing parents bullied by their sweet-tooth children. It all gave shoppers the impression that Tesco chiefs had their interests at heart.
Diversifying
- As supermarkets strode into the personal finance sector, Tesco was the first supermarket to offer personal pension schemes, aimed at people unfamiliar with buying any financial products.
New technology
- Tesco was the first to become an Internet Service Provider. TescoNet was a trusted brand name.
- It was also expanding Internet shopping services while Sainsbury's has reduced its online stores.
- Sainsbury, however, was aiming to be first with a warehouse delivering goods directly to online customers.
24-hour shopping
- Tesco had more than 100 stores open round the clock. Sainsbury had 30.
Prices
- Tesco had repeatedly captured more headlines by firing more shots in the price wars. The cuts have cost it more than £1m in total. Earlier in 1999 year, it announced it was reducing the price of more than 300 goods.
- Tesco promised "the biggest cuts Britain has ever seen," after rival Asda Group said shoppers would stand to save up to 10% on 10,000 items at its stores.
- Sainsbury said it would "probably" match the cuts and boasted of having price guarantees on key lines.
Advertising
- Sainsbury famously ditched probably the best-known advertising slogan in retailing: "Good food costs less at Sainsbury's".
- The company then tried out a variety of slogans, ranging from "Everyone's favourite ingredient" to "Fresh food, fresh ideas" and "Value to shout about".
- Tesco, on the other hand, stayed faithful to one slogan - "Every little helps" - for six years.
Sainsbury was trying to fight back. It was ditching its orange logo and brown staff uniforms. It was also aiming to become leaner and refine its decision-making process after admitting it got certain priorities wrong.
Mike Pearce, chairman of marketing agency TSM, summed it up: "Tesco has done to Sainsbury's what New Labour did to the Tories. It has hijacked its ideas, added some value and stolen the hearts of Middle England.
" Tesco spokesman Russell Craig said: "We're responding to what customers want from us. We have customer panels to give them the chance to tell us what they like and don't like," he said.
Swot Analysis
Strengths
- Uk's first and second largest retailers
- High market share
- Sales £23bn p.a. profits £3m per day
- Supply chain rationalisation
- Improvement in trade terms
- UK wide network
- European network
- CSR strategy with six key strands - community, health, agriculture, people, environment and supplier responsibility
Weaknesses
- Rising costs associated with rental of stores
- Deal-driven sales growth may decrease in the coming year depending up on who will have Safeway’s stores and its performance
- High % of supplier funded net margin
- Losing UK market share especially if Asda or Sainsbury’s buys Safeway.
- Demoralised staff, liable to leave post April
Opportunities
- Buy Safeway network operating stores a disorder opportunity for competitors and increase its network and market share.
- Gain more large basket family shoppers
- Personal Finance subsidiary in as little as 6 months, Tesco, had captured 400,000 customers.
- To be number one locally by focusing on education, charity and regeneration
- International expansion
Threats
- Major price investment from Asda and Sainsbury’s and hence weakening consumer demand.
- If Asda buy Safeway and become a competitor of equal scale in its home market.
- Of lesser threat to Tesco, but still undesirable, would be Sainsbury acquiring Safeway UK. It would still be a strategic threat that would pressurise Tesco’s UK earnings and thereby impact the rate of international expansion and group returns.
CIR
Tesco’s UK sales grew by 9.1% to £21,685m (2001 –£19,884m) of which 6.2% came from existing stores and 2.9% from net new stores. Existing stores’ growth has been driven by strong volumes and we have seen 0.6% deflation in our core business.
UK operating profit was 10.3% higher at £1,213m (2001 – £1,100m) with an operating margin held flat at 6.0%.
The tesco.com operations achieved sales of £356m (2001 – £237m) and excluding USA start-up costs, made a profit of £0.4m (2001 – loss £9m). Tesco’s total share of profit from joint ventures and associates was £42m compared to £21m last year. Within this, our share of Tesco Personal Finance pre-tax profit has risen sharply to £20m
(2001 – £3m).
Total group sales reached 25,654 2002 million in 2002 up 12.7% compared with 2001, with sales from continuing operations increasing by 6.1.
Liquidity ratio had a slightly movement form 0.76:1 in 2001 to 0.85:1 in 2002.
Turnover excluding VAT 23,653 20,988
Cost of sales (21,866) (19,400)
Operating lease costs (a) 170 177
(Data extracted from the Companies’ Annual Reports)
Keeping on track
Plans for 2003
Tesco
Tesco has won permission to build a Tesco Extra superstore in Long Eaton town centre, with the creation of about 400 jobs. It also has announced plans to offer permanent jobs to 3,000 temporary staff and to recruit a further 3,000 for the Easter period.
Sainsbury’s
Sainsbury’s is to invest £30m in training over the next three years, in order to improve product availability and cut queues. It is also looking to sell its specialist property development division, which employs nine staff, in order to focus on its main supermarkets business.
It is self-evident that good management is the foundation of success in the business world and so it is with Tesco. At every stage in recent years the company has been one step ahead of its UK rivals, as any number of innovations, from storecards to Tesco Metro store.
Sources: thisismoney.com
"These figures represent a fine performance by the Tesco team in highly competitive markets."
Conclusion – Brief view at the sector at the moment –
According to the latest comments of The Office of Fair Trading on the proposed acquisitions of Safeway, Patricia Hewitt, the UK™s Secretary of State for Trade and Industry, referred all the proposed trade bidders for Safeway to the Competition Commission (CC) but has cleared the proposed bid from Trackdean. The OFT suggested that the proposed acquisition by Tesco, Sainsbury or ASDA raised competition concerns at both local and national levels. The proposed acquisition by Wm. Morrison may lessen competition at a local level, according to the OFT.
The resultant industry concentration gives rise to potential competition concerns at a national level in the case of ASDA, Sainsbury and Tesco. All trade bidders would achieve a level of concentration that could reduce competition in at least two regions. The mergers would reduce the choice of main shop options to consumers in between 50 and 200 local
areas, according to the submissions that the OFT received.
The Competition Commission is expected to report on 12 August. The barriers to Tesco proceeding look considerable given the last CC report detailed evidence of regional price flexing, a level of market share ‚just short of a UK scale monopoly™ and a 50% new UK site
landbank. At Sainsbury the level of disposals required to improve consumer choice, coupled with evidence of ‚price flexing™ in the last CC report, suggest the hurdles may be too high.
Morrison and ASDA could proceed after store divestments, the OFT hinted. This would be consistent with the last CC report, which found that on price grounds the local presence of an ASDA or Morrison acts in the public interest. In ASDA™s case a route through seems likely to involve store disposals in Scotland and the North East, which would
free up significant market share to promote consumer choice. In Morrison™s case store disposals in Yorkshire and the North East should satisfy demands to maintain/promote local supermarket choice.
Source: Office of Fair Trading (OFT, 2.4.03)
BIBLIOGRAPHY:
All the web pages of the following companies were used to find information:
Cheuvreux
Credit Lyonnais SecuritiesUS & Pan-European equity research,
Salomon Smith Barney,
Financial Times and The Wall Street Journal.