future customer needs, meet customer requirements, and strive to exceed customer expectations. The more satisfier factors present, the higher customer satisfaction. Jose's restaurant needs to illustrate to the customers that they are care for them and listen to their voice when they are not truly satistied with the kind of services the restaurant provided. By measuring customer satisfaction and making customer needs visible, targets can be linked to customer expectations and the performance of the organization optimized. Furthermore, other components to improve customer satisfaction for Jose's restaurant includes: conformance to specifications; value; fitness for use; support; moreover, psychological impressings.
A critical step in the management of food safety and delivery of food quality to the
guests is the correct management of food receiving. Incoming food products will need
to be checked for the correct temperature (frozen or refrigerated foods), correct count,
shelf life, and packaging conditions. Quality, which is the conformance to specifications,
will be checked throughout its flow in the restaurant. Conformance to specifications
includes its taste, color, odor, visual appearance, and weight, however, depending on the
product, it is not limited to the above listed attributes. The customers will become agitated if they do not receive good services at the restaurant. That will cause them to choose other available restaurant instead of Jose's restaurant when they plan on eating out. Therefore, conformance is the main characteristics of the product or service and how well product or service conforms to customer’s expectations.
Moreover, customers define quality through value. Value is the power of a good or service to command other goods in exchange for the present worth to typical users and investors of future benefits arising out of ownership of a property; the amount of money deemed to be the equivalent in worth of the subject property. Customer's always put value as a top priority. If Jose's restaurant have a lot of value, the customers will more likely come often to the restaurant. Customer's value is the one of the most important elements of a business. Nonetheless, Jose's restaurant does not have it, they need to improve their values more for the customers' satisfaction. Poor customers value could cause a business thousands of dollars and also its credibility. The value of the customers must be heard at all times, it is what attracts people to a business. Thus, when the customers are pleased they will become a long-term assets to the restaurant. Building strong customer relations can tie a customer and a business together. When customers are satisfied they feel well treated and are willing to treat the business well in return.
Likewise, quality is fitness for use. Fitness is defined by the customer. When customers go to Jose's restaurant, they need good serviceability. But Jose's restaurant is not provinding enough because the restaurant is always busy or overcrowded. Customers do not like or appreciate this type of service from a restaurant. They just need realibility, good style, and durability from the restaurant. Thus, customer needs are translated into product and process features. With psychological impressions on the other hand is hard to overcome negative first impressions, but interact with personnel important: personal appearance, knowledge of products and sercices, and behavior (friendliness, attentiveness). Customers like to see if the place they eat at is a good atmosphere. When customers go to Jose's restaurant, they have to wait outside wherethe it is cold, hot, rain or not. Jose's restaurant that customers do not like to wait especially when they are starving. They just want to be served as fast as possible, if they don't, then they would rather go to another restaurant that provides better and faster services to the customers. Therefore, the customers do no like the physical impressions of Jose's restaurant, which they really need to change.
Jose's restaurant needs the ability to fulfill the business, emotional, and psychological needs of its customers. If the customers is treated with quality they will come back for future business and chances are that the will spread the word about the great quality and customer satisfaction they gained from the restaurant. Customers satisfaction important to Jose's restaurant because everyone would benefits it. If the customers’s expectations of product quality, service quality, and price are exceeded, Jose's restaurant will achieve high levels of customer satisfaction and will create customer delight. But if the customer’s expectations are not met, customer dissatisfaction will result. Also, the lower the satisfaction level, the more likely the customer is to stop buying or coming from the restaurant. Jose's restaurant needs to change some of the ways they give services to the customers. Change for the better and towards continual improvement, thus providing for increased profits. Of utmost importance is communication and especially commitment from each and everyone to actually improve.
The Conformance Specifications module is used to set up and maintain
customer specifications for the items that they buy from your company. These
conformance specifications are entered for inventory items, and are linked to
sales orders entered for these items.
