• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Managerial and Financial Accounting Report

Extracts from this document...

Introduction

Project Proposal - Operations Improvement Plan Learning Team A Eric Keller, Shivanand R. Koppalkar, Kenya Morris, Kyesha Elliot and Anna Hatcher University of Phoenix Steven Williams MGT 554: Operations Management August 14, 2006 Introduction Regardless of what line it is or the reason for a line, Americans are impatient. Of all the burdens on their time, people most resent waiting in line, according to a poll reported in the Wall Street Journal, 41% of those surveyed said they resent waiting in line more than any other drain on time (Culberson, 1996). Studies and reporting nationwide have developed a clear idea of how much Americans hate to wait in line. The body of knowledge about waiting lines are often called queuing theory. Queuing theory deals with the formation and operation of lines. By using the fundamental laws of probability and statistics, a planner can model almost any system in which a line is formed by using queuing theory (Grandsberg & Basilotto, 1998). ...read more.

Middle

This incident introduces the topic of this proposal which is "It takes to long to see a teller at a bank." Problem Statement Teller contact with the retail customer is a primary interaction with the banks customers. Therefore, the Learning Team A members posit an average of more than 20 customers per hour with a wait time mean of five minutes and an upper control limit of three standard deviations, approximately three minutes. This assumes five teller stations and three personal banker positions. In addition, this would also assume two drive-up positions in a branch. If the average per hour should be below 20 customers, this would suggest a different problem than queuing and would posit a need for a marketing promotion. Library References Rationale The impact of waiting in line on Consumers The Reference mentioned above covers various subjects. ...read more.

Conclusion

This implies that personal face-to-face banking will involve and attract people to arrive at the bank and will involve the waiting time. When time is money, will banks make any? Challenges faced by banks regarding the balance between their two extremes of customer. The reference talks about the efforts of banks to make teller lines shorter with a dual challenge of meeting the expectations of more technology-savvy customers without ignoring the needs of customers who do not need new technology. Process for reducing customer waiting in over-the-counter service operations The case studies focused on over-the-counter (OTC) banking services. The use of game-play tactics (SBM) in the banking chamber was highly successful. It provided a mechanism for designing constraints that addressed issues of the incomplete and inaccurate system state knowledge usually held by the tellers. Further, the process promoted the development of a team ethos, and this change in attitudes had positive repercussions on the overall working environment. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our University Degree Electronic Media Studies section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related University Degree Electronic Media Studies essays

  1. Marketing Planner for a festival

    groups * Door-drop distribution in Bur Dubai, Karama, Deira, Lamcy Plaza, Mirdiff Villas, Sheikh Zayed offices, Zabeel, Jafelia, Jumeirah, JBR, Dubai Marina, Jumeirah Lake Towers, Al Manara, Al Barsha villa, Palm, Springs, Al Wasl, Surrounding Dubai Marina, Mirdif, Umm Al Sheif, Al Sufouh, Safa 1 and 2, Al Mankhool, Umm

  2. Research Proposal on Database Usability Issues

    According to (http://searchcio-midmarket.techtarget.com/sDefinition/0,,sid183_gci213303,00.html# ) "Virtual reality is an artificial environment that is created with software and presented to the user in such a way that the user suspends belief and accepts it as a real environment." This means that the user will have a feeling of being able to enter a virtual world.

  1. E-commerce change management

    A quick respond to these changes increases the organisation's business alertness which will have important advantages in the fast changing business world of today. Borland's software teams can control and organize these changes by an application lifecycle as shown below.

  2. ICT Report 3D

    By looking at the statistics we can blame the lack of facilities for under 19s. Additionally, the community needs some assurance that their vehicles are safe whilst walking the streets of Brent after sunset; especially since a recent survey has shown Brent to have rather high rates of robbery and theft and handling.

  1. Virtual Racism - A New Form of Hate Propaganda

    virtual reality. A study done by Dale Irwin and Robert Gross (1995), two social psychologists, investigated this subject and compared the effects of violent or non-violent video games on second graders. Irwin and Gross found that, "the boys who played the violent video games displayed more verbal and aggression to

  2. Addressing the legal and ethical issues of electronic commerce.

    and used in an appropriate manner therefore it is no surprise that users have concern over privacy information. Cookies A cookie is a piece of information that allows a Web site to record one's comings and goings. Cookies help Web sites maintain user status.

  1. The project consists of designing a software application that can be used by customers ...

    The video has been positioned on a separate page. This has been done to avoid any confusion over which page is being selected. The links from the home page are to each category within the application and home page links are on every main page allowing the user to navigate the application easily.

  2. Moral and ethical uses in Information Technology.

    When a spammer sends millions of emails to a mail server, the server then sequentially has to process these emails. Besides taking up memory, it also ties up the mail server. And in the case of an ad-spam, the recipient has to pay for the bandwidth and disk space, as well as personal time.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work