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I have been instructed to send you a report about communication in an organisation and how to overcome them

Extracts from this document...

Introduction

Task 3 (P3, M2) Anna, I have been instructed to send you a report about communication in an organisation and how to overcome them, for this I have done research on a few websites. There are many barriers of communication in an organization; these barriers are physical, psychological and ethnic barriers. Physical barriers, are that barriers that limit physical communication between the company and the employees, or a lack of communication in the organisation, this might be due to a fact that a manager or important person is afraid of speaking out to people, which may mean he might no be able to convey a important message across. Physical barriers are often due to the nature of the environment. Thus, for example, the natural barrier which exists, if staff are located in different buildings or on different sites. Likewise, poor or outdated equipment, particularly the failure of management to introduce new technology, may also cause problems. To overcome this barrier the organisation would have to train managers and other members of staff on public speaking, or just a course to boost their confidence in speaking. ...read more.

Middle

We must ask the right questions at the right time to get the information we need to communicate effectively. That means asking open-ended questions - questions that begin with who, what, when, why, where, and how. Open-ended questions help true discussion and understanding to take place This barrier could be overcome by asking the right questions, giving staff lessons on how to ask the right questions that are appropriate for the matter in hand. Physical barriers are often due to the nature of the environment. Thus, for example, the natural barrier which exists, if staff are located in different buildings or on different sites. Likewise, poor or outdated equipment, particularly the failure of management to introduce new technology, may also cause problems. Physical barriers such as the ones mentioned previously can be overcome in many ways. One way to do this could be to get people to communicate in the proper manner, or in a way everyone understands as some people may not speak as fluent as other people. ...read more.

Conclusion

Every message contains both a content meaning, which deals with the subject of the message, and a relationship meaning, which suggests the nature of the interaction between sender and receiver. Communication can break down when the receiver reacts negatively to either of these meanings. You may have to deal with people when they are upset or when you are. An upset person tends to ignore or distort what the other person is saying and is often unable to present feelings and ideas effectively. This is not to say that you should avoid all communication when you are emotionally involved, but you should be alert to the greater potential for misunderstanding that accompanies aroused emotions. To overcome emotional barriers, be aware of the feelings that arise in yourself and in others as you communicate, and attempt to control them. Most important, be alert to the greater potential for misunderstanding that accompanies emotional messages. Information was used from several different resources located on the following two sites; http://www.rsc-ne-scotland.ac.uk/ie/Who%20Am%20I%203/Who%20Am%20I%203-590.htm http://ezinearticles.com/?Overcoming-Communication-Barriers-Between-People&id=119628 ?? ?? ?? ?? John Bonham BND Y01 Cygnus Unit 1 Communication and Employability Skills in IT Assignment 1 ...read more.

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