To overcome this barrier the organisation would have to train managers and other members of staff on public speaking, or just a course to boost their confidence in speaking.
Psychological barriers are barriers that depending on what people are thinking and what mood they are in, if people are in a bad mood then they are going to be less likely to listen to what a manager may say to them which may be important to convey to the rest of the staff. Other examples could be inefficient or inappropriate information systems, a lack of supervision or training, and a lack of clarity in roles and responsibilities which can lead to staff being uncertain about what is expected of them.
There is no real way to overcome this barrier as you can never really depend on how people can react on their day, this is a unpredictable barrier as it is relied entirely upon how the employee is feeling or what mood they are in.
Improper Use of Questions. Many people believe that if they ask a multitude of questions, they are communicating well and connecting with the other person. This may or may not be the case! We must ask the right questions at the right time to get the information we need to communicate effectively. That means asking open-ended questions - questions that begin with who, what, when, why, where, and how. Open-ended questions help true discussion and understanding to take place
This barrier could be overcome by asking the right questions, giving staff lessons on how to ask the right questions that are appropriate for the matter in hand.
Physical barriers are often due to the nature of the environment.
Thus, for example, the natural barrier which exists, if staff are located in different buildings or on different sites.
Likewise, poor or outdated equipment, particularly the failure of management to introduce new technology, may also cause problems.
Physical barriers such as the ones mentioned previously can be overcome in many ways. One way to do this could be to get people to communicate in the proper manner, or in a way everyone understands as some people may not speak as fluent as other people.
Staff shortages are another factor which frequently causes communication difficulties for an organisation.
Whilst distractions like background noise, poor lighting or an environment which is too hot or cold can all affect people's morale and concentration, which in turn interfere with effective communication.
Staff shortages are unpredictable as any type of “event” could happen to an employee to render them useless. Peak season for illnesses is usually during the winter time, so more staff should be hired to advocate for the missing staff.
Perhaps the most common barrier to reception is simply a lack of attention on the receiver's part. We all let our minds wander now and then, regardless of how hard we try to concentrate.
People are essentially likely to drift off when they are forced to listen to information that is difficult to understand or that has little direct bearing on their own lives.
Too few of us simply do not listen well! To overcome barriers, paraphrase what you have understood, try to view the situation through the eyes of other speakers and resist jumping to conclusions. Clarify meaning by asking non-threatening questions, and listen without interrupting.
The way to overcome this barrier is to be more aware of what employees are saying, or to instruct them to be more aware of this.
Every message contains both a content meaning, which deals with the subject of the message, and a relationship meaning, which suggests the nature of the interaction between sender and receiver. Communication can break down when the receiver reacts negatively to either of these meanings.
You may have to deal with people when they are upset or when you are. An upset person tends to ignore or distort what the other person is saying and is often unable to present feelings and ideas effectively. This is not to say that you should avoid all communication when you are emotionally involved, but you should be alert to the greater potential for misunderstanding that accompanies aroused emotions.
To overcome emotional barriers, be aware of the feelings that arise in yourself and in others as you communicate, and attempt to control them. Most important, be alert to the greater potential for misunderstanding that accompanies emotional messages.
Information was used from several different resources located on the following two sites;
