• Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

Communication and Supportive Skills For Care Work.

Extracts from this document...

Introduction

Susy Langley Student I.D: 188552 03' National Diploma in Care Joy Olanipekun Unit 2- Communication and Supportive Skills For Care Work Assignment 1 Introduction This assignment will describe the different types of interpersonal interaction and communication in care settings. It will also explain some of the factors that can restrict or encourage communication. Included will be explanations of which verbal and non-verbal communication affect the communication cycle. Task 1 Interpersonal interaction is how information is communicated between people. In a care setting there are many ways this can be done. Undoubtabley the main method of communication used is that of the spoken language, which is based on words, that are pronounced by one person and heard by another. Language is a type of interpersonal communication that is not simply based on sounds that are heard. It can be written or signed. For example if there is a deaf person in a care setting others may use hand gestures and signing systems, such as British Sign Language, or write notes to get a point across. Artwork such as paintings, sculptures, pictures help to make known messages and emotions to people. Some psychiatric institutions use images drawn by clients to gain insight to their feelings. Written communication is used throughout care settings in the form of books, E-mail, fax, notices, text messages and so on. These written statements need not be visual as Braille has been developed for people who may not be able to use visual systems such as people who are blind. ...read more.

Middle

For example if a social worker and ward from two different regions of the same country are having a conversation they may not recognise some of the words the other said. Disabilities, which cause difficulties with language, learning or memory, form a barrier to certain types of communication. A person may not know the meaning of some words, images or sounds that are heard or seen. ? If a person misunderstands the message i.e. people interpret messages in different ways. This could be due to cultural influences, stereotyping, social status, pressures and varied personalities. People who have unlike cultural backgrounds have varied viewpoints and perceptions. In enclosed groups they may have typical expressions and mannerisms only understood by people in the group. For example if a family have a shared private joke, others outside the family may take it the wrong way or just not understand it at all. An individual's own problems and pressures may simply withdraw them from wanting to know, learn or understand about others. This often occurs to social workers that are so wrapped up in their own problems they are not interested in anyone else's difficulties. Physical, emotional and social factors affect how well individuals communicate with each other. They can enhance or inhibit it depending on the type of communication. Physical factors that have positive effects on communication in care settings could be the environment i.e. ...read more.

Conclusion

Whereas in non-verbal communication it could be sign language, signs, symbols, gestures, writing etc. After someone has expresses something either verbally or non-verbally the next step would be to watch the other person's body language to see their response. By analysing the facial expressions, body posture and muscle tone it is possible to try and work out what the other person is thinking. This means that they are expressing their feelings in a non-verbal manner. These physical movements and gestures can be easily misinterpreted, as non-verbal communication is a language that varies with history and culture. Following the statement you will have to watch or listen to the verbal or non-verbal response of the recipient and try to make sense of it. This is easier if it is a verbal response unless there are barriers involved such as different languages. The final part of the cycle is to express new ideas and make them clear to the other person. Conclusion In conclusion to this assignment I have discovered a range of different types of interpersonal interaction used in the care setting by different people due to their circumstances. As a result of this vast range people can interpret things in different ways. It is important that staff in care settings are aware of this and aim to communicate with clients in the form they understand. There are a number of different factors that can create barriers to effective communication. It is the responsibility of care workers to evaluate any possible barriers and attempt to overcome them. ...read more.

The above preview is unformatted text

This student written piece of work is one of many that can be found in our AS and A Level Information Systems and Communication section.

Found what you're looking for?

  • Start learning 29% faster today
  • 150,000+ documents available
  • Just £6.99 a month

Not the one? Search for your essay title...
  • Join over 1.2 million students every month
  • Accelerate your learning by 29%
  • Unlimited access from just £6.99 per month

See related essaysSee related essays

Related AS and A Level Information Systems and Communication essays

  1. Barriers to Effective Communication Communication is the process of sending and receiving messages between ...

    Most other disabilities are easy to recognise. Yet a hearing difficulty can have a powerful impact on health, psycho, social, spiritual and physical dynamics of health. However, it would appear that the barrier could be simply rectified by a hearing aid, either being inserted into the ear and used effectively.

  2. What is Non-verbal (NVC) Communication?

    We notice non-verbal behaviour because their details reveal how we relate to one another, and whom we think we are e.g. our next-door neighbour's daily head-nod to our lecturer's hairstyle and clothes etc. Anthropologist Gregory Bateson has noted that our non-verbal communication is still evolving: "If...verbal language were in any

  1. The Impact of Mobile Phones on social Interaction

    major role in this growth and in helping to increase interaction is summed up very well by senior analyst Charles Golvin (cited in (2) ) of Forrester research who comments "people can be in touch anytime and anywhere they want to".

  2. transmission of care values

    There are four stages of learned helplessness, which are: Stage 1 - pre-helplessness, feeling frustrated or angry. Stage 2 - giving up, stop trying to control their own life. Stage 3 - helplessness and anxiety. Anxiety can be defined as "a strong feeling of fear or distress which occurs as

  1. How and why lisening skills are paramount to social work

    (Gregory Bateson), anthropologist, stated that every communication sends two messages in unison with the basic message, this is called the Meta message, which is encoded and overlap on to the basic message. This indicates how the message is wished to be received, by using certain words, tone of voice (ect).

  2. Discuss the examples of understanding Non-verbal communication.

    Another, more of a nonverbal warning for the parents really, is the quivering lower lip, a danger sign that there may be trouble ahead.codf dfr sedfdfw ordf dfk indf fodf df. Non-verbal communication in children can often be quite helpful to adults in understanding them.

  1. Discuss the view that "We learn most about the meaning of nonverbal messages by ...

    Paralanguage is the features behind speech such as pitch, tone, speed and whether there is an accent present in the speech. This feature contributes to the forming of the self and identity within a person. Without NVC, speech would not be animated, everyone would speak in the same monotone voice and there would be no identity to a person.

  2. Communication & Employability Skills for IT. OCR Cambridge Technicals Unit 1 LO1-P1

    Independent workers can usually work under pressure this means meeting short deadlines so that their work can benefit the company quickly. Also they take responsibly for tasks and their own work. Independent- This is when you can work independently without relying on others.

  • Over 160,000 pieces
    of student written work
  • Annotated by
    experienced teachers
  • Ideas and feedback to
    improve your own work