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Communication and Supportive Skills For Care Work.

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Susy Langley Student I.D: 188552 03' National Diploma in Care Joy Olanipekun Unit 2- Communication and Supportive Skills For Care Work Assignment 1 Introduction This assignment will describe the different types of interpersonal interaction and communication in care settings. It will also explain some of the factors that can restrict or encourage communication. Included will be explanations of which verbal and non-verbal communication affect the communication cycle. Task 1 Interpersonal interaction is how information is communicated between people. In a care setting there are many ways this can be done. Undoubtabley the main method of communication used is that of the spoken language, which is based on words, that are pronounced by one person and heard by another. Language is a type of interpersonal communication that is not simply based on sounds that are heard. It can be written or signed. For example if there is a deaf person in a care setting others may use hand gestures and signing systems, such as British Sign Language, or write notes to get a point across. Artwork such as paintings, sculptures, pictures help to make known messages and emotions to people. Some psychiatric institutions use images drawn by clients to gain insight to their feelings. Written communication is used throughout care settings in the form of books, E-mail, fax, notices, text messages and so on. These written statements need not be visual as Braille has been developed for people who may not be able to use visual systems such as people who are blind. ...read more.


For example if a social worker and ward from two different regions of the same country are having a conversation they may not recognise some of the words the other said. Disabilities, which cause difficulties with language, learning or memory, form a barrier to certain types of communication. A person may not know the meaning of some words, images or sounds that are heard or seen. ? If a person misunderstands the message i.e. people interpret messages in different ways. This could be due to cultural influences, stereotyping, social status, pressures and varied personalities. People who have unlike cultural backgrounds have varied viewpoints and perceptions. In enclosed groups they may have typical expressions and mannerisms only understood by people in the group. For example if a family have a shared private joke, others outside the family may take it the wrong way or just not understand it at all. An individual's own problems and pressures may simply withdraw them from wanting to know, learn or understand about others. This often occurs to social workers that are so wrapped up in their own problems they are not interested in anyone else's difficulties. Physical, emotional and social factors affect how well individuals communicate with each other. They can enhance or inhibit it depending on the type of communication. Physical factors that have positive effects on communication in care settings could be the environment i.e. ...read more.


Whereas in non-verbal communication it could be sign language, signs, symbols, gestures, writing etc. After someone has expresses something either verbally or non-verbally the next step would be to watch the other person's body language to see their response. By analysing the facial expressions, body posture and muscle tone it is possible to try and work out what the other person is thinking. This means that they are expressing their feelings in a non-verbal manner. These physical movements and gestures can be easily misinterpreted, as non-verbal communication is a language that varies with history and culture. Following the statement you will have to watch or listen to the verbal or non-verbal response of the recipient and try to make sense of it. This is easier if it is a verbal response unless there are barriers involved such as different languages. The final part of the cycle is to express new ideas and make them clear to the other person. Conclusion In conclusion to this assignment I have discovered a range of different types of interpersonal interaction used in the care setting by different people due to their circumstances. As a result of this vast range people can interpret things in different ways. It is important that staff in care settings are aware of this and aim to communicate with clients in the form they understand. There are a number of different factors that can create barriers to effective communication. It is the responsibility of care workers to evaluate any possible barriers and attempt to overcome them. ...read more.

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